Electricty cutt off?

we had our electricity cutt off this week.

it is strage as we pay by direct debit.

has anyone else had this problem?

if so, how did you get it resolved?

we are thinking that maybe iberdrola have changed something recently and we have not known as all our mail goes to the post box at the gatehouse and we have not been over since october?

We had the same problem a few years ago. We also

paid by direct debit iberdrola said we didnt pay a bill they never took a payment from our account

we got our property management company to contact iberdrola I think it took 10 days for them to

reconnect we had to pay a fee which they took from the same direct debit account its a joke but I think it happens

all the time. We also had to get the gas reset as there was no electricity the gas automatically shuts down.