Iberdrola bills

Has anyone had a sudden influx of bills from Iberdrola? I pay regularly by Direct Debit every two months. Tonight they have just emailed me 6 separate invoices dated 3/11/11 for amounts totalling 432.34 Euros all for periods when our penthouse was unoccupied and for timescales we have already been billed for and paid. Suspect I am being billed for my whole block!

Any advice from anyone on who to call on this or is it just a case of emailing customer services?

Alan

Possibly there has been an increase in the tariff . On the other forum people have posted about getting an influx of bills and also a new contract to sign.

We didnt have anything extra in our post box when there last week and have checked the bank account and we haven't had anything extra billed although the last bill was higher than previous ones for times when we haven't been there. Am a little concerned there may be a new contract sitting in the post box now and we have no immediate plans to go back. So may dig out an old bill here with account number and give them a call- unfortunately even with an english speaking member of staff on the line on the one other occasion we phoned it was all rather confusing. But it may be the way forward.

Thanks for that - which other forum is that?

www.condadodealhamaservices.com- there's a forum on that site.

I can't work out if people have been getting a new contract because they have asked to have their tariff changed because they are not residents? Apparently there are different tariffs in operation on CdA and there could be a tariff for non resident owners where ever Iberdrola cover. The Jardines seem to have had one tariff set up by Polaris and Naranjos were set onto a different tariff. I do know that earlier in the year people were making enquiries about that but I never read anything about the outcomes. However, I think there has been an increase in whatever tariff anyone is on due to general price increases- that could be why a series of bills have been sent out.

As you can see I have limited information and may be confusing the issue further- hopefully someone better informed may add to the thread.

We have had two invoice amounts taken from our bank to iberdrola. One on the 24th Oct and the other the day after. Our contract ended on the 10th September and the first bill was from the 12th August upto that date, then a new contract started on the 11th September and the second invoice was from that date to whenever they read them, invoice doesn't say but think it was the beginning of October as we were over at that time and saw them reading the meters. We did have a letter from them with regards to contract and price increases but think I have left it over there so can't read the small print, hope this helps as this is the only explanation I can think of as to why we have had several bills all at once.It seems though that we have paid the correct amount from our readings to the amount of units they have charged us

 https://www.iberdrola.es/webibd/corporativa/iberdrola?IDPAG=ENWEBCLIHOGELE&codCache=13206916581523134

https://www.iberdrola.es/webibd/corporativa/iberdrola?IDPAG=ENWEBCLIHOGSERELE&WT.ac= EBillingSUB

try on line in English 

I too have had 2 bills in October from Iberdrola, one for 57 euros and one for 15,

I rang them today to ask why and was told that there has been an increase in tarrif, so from august up to a certain date in October the charge was 12 cents per kilowatt and from then until the cut off date it is 14 cents per kilowatt.

I am in the Penthouses and I asked about cheaper tarrifs and so called Green Tarrif and she told me I was on the "Normal" one and it was the cheapest, the green one being the most expensive.

Thanks to all for your responses. I have now discovered my six new bills are as a result of Iberdrola coming around and realigning the meters in Penthouse Block 11. It seems we have all been wired up the wrong way. However it may not be as simple as paying some else's bill. For instance I have one period where I used more electricity when my apartment was empty than when I was there. Still a lot to sort with Iberdrola - this may run and run!

Alan 

After reading all of your posts in this and other threads over the last few weeks regarding utility bills I thought that I had better check my bank statement, and am happy to report that both water and electricity payments seem fine.

I think that any one who has concerns should contact the company directly as it sounds like they are random errors. If it's any consolation I have been overcharged in the UK on a few occasions when meters have been read incorrectly or mixed up with someone else's bill.

Bee

Ace,

I've always had this status on my bills so I don't think there's anything to worry about.  Might be wrong but I assume it means the bills are paid up and nothing is owed. 

keeve

what are the Iberdrola phone numbers

Tim