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Confessions of a Property Manager

Hi, I'm Lisa and in my blog I'm going to be spilling the beans on what it's really like to be a property manager in Spain looking after other people's properties. Your wouldn't believe some of the things that I see and happen to me. I'm going to be telling you all about it!

28 May 2008 @ 18:30

This is the first year that I have actually managed to do bookings in Spanish! I have now took three bookings and I have to say in comparison to the English they take a lot of convincing that you are not some rouge individual scheming to take their money. Each booking has taken over 20 emails to convince them that I will have the apartment there for them. It does make me wonder though why they enquired in the first place if they are that sceptical?
I have given them all my legal requirements, my husbands work details in fact they know more about my family than my own doctor does. I have even emailed them the bank receipts for the deposits. I have had to meet them half way on the balance though as they insist on bringing cash on arrival. I suppose it stands out more because 90% of my UK bookings pay both deposits and balances into the bank without a second thought.
My latest booking is a lady called Ana, she phoned me up and I managed to decipher her warped speed Spanish and get the details, all was going well until she mentioned “perro” my brain was so into Spanish rental words I was completely taken aback and couldn’t make out what she was saying. Luckily she knew the word “dog”
I thought which owner will allow a dog into an apartment – I asked how big the dog was – 15kg (I have no idea whether she will come with a tall skinny dog or a little fat dog!) Luckily I have a Norwegian owner who will take anything – she packs her own bookings in like sardines. I emailed her to find out if she wanted to take the booking and her reply was
“I think that dog will not eat other things than his own food. Please do help her and the dog!”
So that was that – Ana will arrive in a couple of weeks with her dog and she will be my first Spanish guest to come – I have had all my driving instructions translated into Spanish and sent them to her, she is driving down from Madrid so I have sent her the instructions to pick up the road from Malaga. I will let you know how my meet and greet goes in due course.
All good practice for my Spanish!

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