That's a scary story!
Were they recommended to you? I do hope they get your licence sorted, but if I was you, I would check with the Town Hall yourself.
Ask Justing if you can name and shame them, it would be a warning to others in your area.
If Justin doesn't agree, just gives the forum some clues!!!
I hope you enjoy your pool.................can I give one word of advice though?
My Brother has a pool installed and one night, in the early hours, he heard a strange noise.
~On investigating, some moran had opened the control box and truned the dial to "drain"!!!!
So put a strong padlock on the control box!