Contact Us / FAQ
All contact with Eye on Spain is mostly through email. We generally receive at least 150 emails every day and it is impossible for us to reply to all of them.
We would need to hire a full time member of staff to handle this level of emails
which is something we cannot do as Eye on Spain is a free service.
If you do need to contact us please click the appropriate link below. We cannot
guarantee that you will receive a response to your email. Emails are filtered
in terms of importance.
We would appreciate it if you read the following FAQs first to see if your question is answered here:
How do I log in?
I have forgotten my user name or password?
I cannot log in?
How do I change my password?
How do I change my user name?
How do I join a message board for my development?
How do I register for the general forum?
How do I list my property for sale?
How do I list my property for rental?
How do I edit the details or photos of my property for sale?
How do I edit the details or photos of my rental property?
I have uploaded new photos but they are not being displayed?
I get an error when trying to upload photos in the members area
How do I advertise with Eye on Spain?
Are my details safe with Eye on Spain?
Can I place a link to my company in my forum signature?
How do I log in?
In the top right-hand corner of any page you will see an image button that says
"log in to members area". Click that and then enter your user name and password
to proceed. If you do not have a user name and password yet then
click here to get them now. It's free to register.
Return to top
I have forgotten my user name or password?
Click here to receive a reminder
Return to top
I cannot log in?
Do you have cookies enabled? If not then please enable them.
Have you tried re-booting your PC?
Your user name and password are case-sensitive, have you entered them correctly?
Return to top
How do I change my password?
When you log in there is an option to change your
password on the home page of the members area.
Return to top
How do I change my user name?
Unfortunately at present we do not have a facility to change your user name.
If you really want/ need to do this then we suggest that you please
register again under a new user name.
Return to top
How do I join a message board for my development?
Click here to find your
development first and then follow the instructions.
Return to top
How do I register for the general forum?
All registered members can post messages to the general forum in the members area.
If you are not a member of Eye on Spain then you can register
here for free. Once registered you need to log
in to the members area and you can then post on the forum.
Return to top
How do I list my property for sale?
You need to be a registered member of Eye on Spain to list your property for sale.
If you are not yet registered then please register here
for free to begin. Once registerd you need to log
in and click the "Sell my property" link in the menu in the members area.
Then follow the instructions on that page. If you have not pre-paid then at
the end of the process you will be taken to
WorldPay where you can make your payment secrely.
Return to top
How do I list my property for rental?
You need to be a registered member of Eye on Spain to list your property for rental.
If you are not yet registered then please register here
for free to begin. Once registerd you need to log
in and click the "My rentals" link in the menu in the members area.
Then follow the instructions on that page.
Return to top
How do I edit the details or photos of my property for sale?
Log in to the members area and click the "Sell my
property" link in the menu. Click the edit link for the property you wish
to edit.
Return to top
How do I edit the details or photos of my rental property?
Log in to the members area and click the "My rentals"
link in the menu. Select the reference number of the property that you wish
to edit from the drop down box in the section in which you wish to make changes.
Return to top
I have uploaded new photos but they are not being displayed?
If you have successfully uploaded new photos for your property you will need to
refresh your property page as your browser will usually display the cached (stored)
versions of the photos. To refresh the page either click the refresh button
on your browser or press the F5 key on your keyboard.
Return to top
I get an error when trying to upload photos in the members area
You must select all photos at once, in order, starting at 1, then 2, etc, and then
once selected click the upload button.
Are your pictures in JPG format?
Sometimes when the photo image file sizes are too large the process can time out.
Try selecting less photos to upload at any one time.
Return to top
How do I advertise with Eye on Spain?
Click here
for more information.
Return to top
Are my details safe with Eye on Spain?
Of course. We take privacy and security very seriously. All details
are stored securely on our server which only allows authenticated access.
Read our privacy policy
for further information.
Return to top
Can I place a link to my company in my forum signature?
Yes. We are happy for you to link to your company in your forum signature.
What we don't want is people touting for business in the actual forum posts.
If you post good advice people will naturally follow your signature link to find
out more about you.
Return to top
If none of the above answer your question, and you still have a technical problem,
please send an email to:
support@eyeonspain.com
For all other enquiries please send an email to:
info@eyeonspain.com
|