Stay with the Company you have got

we have a restaurant in Benalmadena and changed from Endessa to Iberdrola  18 months ago.  Got fed up of dealing with the ladies in the Endessa office in Arroyo.....I have never met such arrogant people in my life....but this is Spain they dont beleive in service or manners most of the time.   Big mistake to change  firstly I think the price is similar also although Iberdrola have an English web site and supposidly English speaking operators it took me 12 hours to get one the other day.   Also if you have a problem ie.  we were cut off the other day because of an upaid bill it took three days to reconnect after it was paid.  This is because Iberdrola do not have a local office so they use Endessa to reconnect and as your not one of their customers dont hurry to reconnect .

All Iberdrola say is they have sent notification and that is it.   That is the joys of living in Spain if their is any  !!!

 I agree with this and actually there are tricks to dealing with Endesa, although it does help if you are a spanish speaker.  The staff in the Endesa office in the Marbella Old Town are excellent and extremely helpful.  If you only need a copy bill or to find out if your account is up to date, then you don't even have to take a number and wait, as there is a gentleman dedicated to providing this kind of basic info.  With regards to reconnections etc., actually Endesa subcontract this work to a variety of electricians according to what area you live in.  Iberdrola use exactly the same companies and in speaking with several of the technicians they all tell me that the Iberdrola changeovers are a nightmare.  Logically, they have been working with Endesa the longest and obviously give their jobs priority.

Yes, you do need a certain amount of patience when dealing with Spanish utility companies but I do wonder......... how many of the electricity providers in the UK have dedicated multilingual call-centres?