Posting parcel's to CDA

Hi

I had a parcel sent to friend Carol from the UK to Condado by The Post office overseas facility called  Airsure.

 Paid for it to be insured and tracked. Carol had said that it often takes up to two weeks to arrive & then she gets a card or a telephone call to go to the local post office (Correos) to collect. When it had not arrived by last Friday I started to track it, it stated that an attempt to deliver had been made @08.15am, on the 14^th June but no one was there. Carol has never found a card indicating that a delivery had been attempted. Over the past 7 days she has been to the Correos who state they do not have it. The Post office in the UK gave me a web site for me to email them. I will not drive you mad with its contents. Numerous calls by me & visits by Carol. has not resulted in her obtaining this dam parcel. I was advised to day to copy the tracking slip on the Correos web site & email it to Carol, This proves it arrived between the 12^th & 14^th June. An attempt to deliver was made on the 14^th. No further attempts have been made & as there is no indication that the parcel has left Spain they must still have it.

I emailed it to carol this afternoon & a copy translated in Spanish too.

Would I use the Post office again? NO. Carol says she never has any problems collecting parcels via Parcel Force though they all end up @ the same pick up Correos

Both Carol & I are at our wit’s end. & are going Maaaaadddddd with frustration

Best of luck which ever postal company you use

Jan