Big Problem with HITs mobile (phone provider)

 I'm not trying to spreard malicious rumours, but I've just found this on the Internet.  I had a look after not being to top up my 'phone for a week, and wondering what was going on...

Donna 

"Nov 02, 2009 (DMEUROPE via COMTEX) -- VOD | Quote | Chart | News | PowerRating -- Spanish MVNO Hits Mobile has ceased its business activity in Spain, due to serious financial difficulties, Movilonia reports, citing industry sources. According to the same sources, Hits Mobile has been unable to pay its suppliers for several months. Hits Mobile operates in Spain using the Vodafone network. For the moment, Vodafone is keeping all Hits mobile lines active, but has stopped receiving new subscribers and ported customers. The possibility of recharging Hits prepaid cards has also been restricted for the last few days. Hits Mobile has not released any comment on the situation or on what will happen to its customer portfolio. In November 2008, Kuwait-based operator Hits Telecom has launched MVNO operations in Spain. For this purpose, Hits Telecom has acquired 51 percent of Valencian company Metrored Mobile. Hits Mobile targeted three main segments - immigrants, tourists and foreign students living in Spain - and offered a range of low international call prices."

Interesting. There is an Almeria based forum where an individual has been dropping this company into every thread they possibly can. I wonder how many got caught? Is there a link I can refer to?

Thanks

Mark

 This was the link.

http://europe.tmcnet.com/news/2009/11/02/4457291.htm

I've just had a text from HITs to say that the top up service should be operational by the 6th November.

Donna

Thanks

When I telephoned HITs mobile an hour ago  I was informed that the police were trying to find those, possibly from another phone company, who had spread this untrue rumour, so it's hard to know who or what to believe.   Meanwhile, their top-up service still isn't available, so if anyone can recommend an alternative with cheap rates to the UK, I'd be really interested.  Donna

 And finally... I hope...

I have just received this from an Telitec employee in response to an email.  (We bought our 'phones through them and have found them to be thoroughly reputable, so much so that we have in the last few days signed up for their broadband connection.) The email says:

"Hi Donna,

There are a few articles to find in the web but all  these articles are all coming from the same source which is  Movilonia. This information is not correct and the legal department of Hits is already dealing with it according to Hits."

 HITs have just topped up our 'phone and it seems that all's well.

Donna 

 Hi Musicdonna,

Thank you for your continuing info about HITS. We use this for our mobiles having changed from Movistar but only find it hard to top up as we are not too near a big Correo or the post room we use. Apart from that we have had no problems

Best wishes

I've recently bought a Hits card, and have had good service in changeover and topping up, to date. I heard the rumours and contacted Direct Telecom (who provide great telecoms services) who arranged my changeover. They confirmed it's a malicious rumour, and Hits legal action.

However, I have had problems this week topping up on -line, which seems to be more an IT problem. They did have problems with their IT system last Autumn, which did lead to non-payments, and may have fueled the rumour. Equally, it is not beyond belief that their IT system is being attacked. Telefonica/Movistar can overcharge me 42€  rent when I terminated my landline, and cut my mobile 5 hours before the agreed changeover time, taking 10€ credit I intended to use (and left me in difficulties): I understand from a colleague who used to work for them that this was standard practice. I'd believe almost anything of that bunch of thieves.

 I've also had problems topping up online, but haven'y tried since November last year.  We now do it at our bank via the cashpoint machine.  Works well.     Donna 

BEWARE OF HITS TELECOM "AUTO TOP UP" SERVICE

After being offered to receive "Auto" top ups on my mobile phone I thought the need to waste time finding somewhere to top up was a thing of the past. Instead of wasting time trying to get credit I wasted an average of five or six hours a month every month chasing credit that had been paid for but not received!

Despite e-mailing them copies of Bank transfers they blindly kept denying any wrongdoing.

Then I receive an e-mail telling me that :

We don´t know to which top-up corresponds the payment done on 22.10.10. The  reference you sent us before 4F7  belongs to the receipt of the top-up we have made on your phone on 01.10.10.

My reply :

I Have just topped up my mobile phone online and recieved a text a few moments later saying that the ten euros had been added to my account.

No problem at all

I've got the auto top-up & never had a problem so far. When it's done on the 1st of the month I get a text & the money comes out the bank on the 8th.

DO NOT USE AUTO TOP UP!

I promise you will get problems, I spend between €100 and €200 a month €30 at a time top up every month have had a problem!

HITS TELECOM HAVE THE WORST CUSTOMER SERVICE!!

I never took the auto top-up but did through the office & have had no probs.

I think you are not using "Auto Top UP" as Auto Top Up will take the money from your Bank or credit card "before" they give you the credit.

If you are going to use Auto Top Up from Hits Telecom I would strongly suggest that you keep a detailed record of each transaction and ensure that your Bank will provide a reference for each transaction as unless you have the reference number HITS will will not even acknowledge you as having made a payment.

I think maybe as with most Spanish Companies if you have a surname like "Lopez" or "Gonzalez" they will treat you differently, I dealt with the english speaking team (they refused to give me a name)

My advice is "STAY AWAY FROM HITS TELECOM"

I deal with hits through Telitec in moraira. I was told to use them as their customer services is good  & hits is not.

Hi there, I have just read this Post about Hits Mobile, I am also using Telitech, strange but I have just signed up February 2011, all seems to well. All services seem to be working. In fact I am very happy at the moment.   Anything to get away from Vodafone.

Hi there, I have just read this post. It is so old !!!! 

I have been using Hits for quite a long time and have never had a problem.

The only thing to watch is that you Top up every three months. You even get free internet access via your Computer tethering this normally costs with other companies. Really I have had NO problems what so ever. 

** EDITED - Spam**