Dear Mark:
Thanks for lisiting here our concerns. I am happy to go through each one of them. At the end of the day, that ls my mission: to care for clients and try to provide a close and professional service and attention.
Please kindly accept my points of view below in bold green and accept my hnest try to sympathize:
1/ We were categorically and convincingly notified in writing, not just once, but many times by Steven Schaffer copies to you, but as our regular point of contact, other than yourself that we had won our case against Millenium Insurance/Promaga. The first correspondence was on the 14th Feb 2011, followed by many others with specific detail that could only relate to our case PE 1689/2008.
I have just gone through your case in our database and can see that there was a request from the Courts to Millenium to pay you ( maybe this is what it was notified to you by Steve. Then this was suspended and left without effect by Courts. Case was lost in First Instance and now we are waiting or the Apepal Court decission.
2/This Executive case PE 1689/2008 in the Madrid Court is still displayed today as a won case on your blog on EOS?Maybe we displayed it as a won case when Courts asked Millenium to pay you and have not removed it since then. Anyhow, that list is not displayed on the internet anymore as we have now a new website.
3/ This notification had come only 3 months after a heavy discount was offered to me/us Via your company from Promaga (Nov 2010), that seems to fit with the case won theory as the developer would have known we were close to a result and as you/Steven kept telling us. It maybe but also, Promaga has been offering settlements ( always on the basis of buying properties) to our clients constantly along these years.
4/ We were in regular contact with Steven via e-mail with copies to yourself all still very positive, then after me chasing for a regular update (July 2011) 5 months after the initial correspondence? To be told that this was a mistake and we had just won the right to appeal? Steven unfortunatedly was made redundant in May 2011 together with a couple of other ones. Then a other two ones in November. Since then we have tried to cope with clients care. Of course the level of care suffered with the redundancies. We are constantly working to improve it. Apologies for the gap of time without information. What is clear is that we try to answer every email and that the Cases are well cared of and promoted even if you do not recieve the level of information you would desire.
5/ I can't understand how this would take 5 month for such a grave mistake to have come to light, then to be given no real explanation from you as a senior part of a law firm of this calibre who should not make these mistakes in the first place? I am sure that the whole issue has been due to redundancies, and also becuase your procedure has been quite difficult or different as the Judge asked Millenium for payment and then had this suspended. As we hace agreed by email, you can come over to see the file and I will ve very pleased to explain to you the whole proceeding with its corresponding documents.
The phone call you and I had in July/August last year did not answer my question of how could such a grave mistake happen? All correspondence between us since has been me asking questions and you giving very brief answers at best and usually a reply that is only skirting around my questions.
I have had enough of this and feel that out of duty you should give me every detail possible because at the moment, If this was a mistake, then your company made it and I need convincing?
The detail we received when were told we had won was so in depth we just cannot believe it was wrong?
So making it very clear to you that if this mistake can or has happened, have further mistakes happened where our monies have been awarded, but we have not seen it? I can also scan and send to you all documents and you can even contact the Courts or information if you think we have your money.
I/we honestly fear the case has been won, but my money has not materialised back to me, for whatever reason... And that the delays and skirted around replies I have been receiving from you are just an excuse?
Whatever your explanation might now be, we feel very strongly not to have been shown any real sorrow, compassion or given recompense for giving this alleged wrong information!
I welcome your answers, but No excuses please…
Regards
Mark & Denise Barton