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30 May 2008 12:00 AM by Teal Star rating. 47 forum posts Send private message

I'vejust had a call from Teleast informing me of the upgrade to Sky Sports and Films Channels.  Basically what she is saying (and I'll give her contact details below) Teleast are no longer with Telmicro because of what happened ie channels lost and are now with another company who are prepared to give us back all we had before plus 10 extra channels by way of apology for having been without favourite channels.  the only charge is 30e call out for their engineers to come into our houses to re-programme our digi box.  Cost is still 20e per month.

the girl's name is Stephanie at Customer Relations, Teleast.  Tel No: 968 956 375.  this is a dedicated line for upgrading our systems.  She is very pleasant and very helpful and is at the office Monday to Friday 9-5.  She can't give specific times when the engineers will be out because they are working flat out to get everyone back on.

Good news methinks.


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01 Jun 2008 10:35 AM by weir Star rating in Calle Pedro Cano No .... 59 forum posts Send private message

Hi Teal
I know that you would have asked some questions about this subject so maybe you can help

The bit about this company are prepared to give us back all we had before --Is it a Rights paid system or is there a danger of them being closed down and we are back where we started--except 30 Euro less

How are they able to re-broadcast all these stations when The big company have been trying to get new stsations they are allowed to transmitt

If you are with Teleast and they are giving you back what you had what they are doing is taking 30 Euro for tuning in ten new stations (are they legal ?) plus did they not say that they would not be giving a free month like the others during the disruption

Just a few bits that have gave me thought

Thanks in advance
Colin



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03 Jun 2008 8:05 PM by Teal Star rating. 47 forum posts Send private message

Hi Colin not sure what you mean by "rights".  Apparently Telmicro were the supplier and Teleast used them.  Teleast have now gone with another supplier who, they assured me, have all the necessary permissions.  The 30e charge isn't just for the 10 extra channels.  It's to re-tune the TV to the channels we had before plus the 10 extra.  This is the 3rd call that we have had from them, I had a call on behalf of someone else and our Mark also got a call from them so I would think it is pretty kosher!  Fingers crossed anyway. 




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03 Jun 2008 9:50 PM by weir Star rating in Calle Pedro Cano No .... 59 forum posts Send private message

Sounds like we may be getting somewhere
Thanks
Colin 

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