Hi, to all.
The snagging has not been completed, and will go on until the middle of next month, due to new cables being put into each block, as i found we had no Internet for one whole month,in November we run our busines form our apartment, so i was in urgent need to get, this farce sorted.
As usual i contacted Telefonica to arrange my Lanadline phone and Internet two weeks before i moved into my lovely apartment.
To find we where about to get the month from hell.
I had telephoned Telefonica everyday and Catronic the internet company, THIS IS THE INTERNET COMPANY THAT TELEFONICA HAVE THE CONTRACT WITH.
Telefonica, where very helpful and apologised but they could not put me through to the Company who deal with the internet, we had to a TEL 902 number everyday, to deal with people, who sent technicians out 6 times that month, each time i had to wait in, sometimes they never even turned up at all, no apology, no cancellation call.
I personally have a lot of patience, but by the third week enough was enough, We contacted Santa Maria´s Office and they where so helpful, they put me through to Antonio the builder, who came into my apartment with his electrician and organised Catronic to be here also, and he did turn up at the time Antonio told him to, we found that Telefonica had not put a box near enough to this complex, the main boxwas miles away so by the time we had got Internet it was so weak, we never received the 1,000 mega bites, i pay for, we had 600, after two hours it would go and never come on again, for another week until the next technician finally arrived, to say it is fine and two hours later gone again.
One more week went by and by this time, Antonio,s new office had the same problem, on the first block but they where sorting the problem themselves, as he could not wait for Telefonica, they do not have plans to put in a box in this area for at least another 6 months, i would by this time have lost my businesss.
The developers are now putting in more cables to help this situation and a box.
As they stated they did not want any of there clients unhappy with this but the builders could not get there internet either, he needed this also for all the work the main office had to send over, they are behind due to some owners having changed there locks and no one here has the keys, or they are not in Spain at this time.
We have been dealing with Telefonica for 5 years now, due to arranging phone lines for clients and always find a similiar problem, they never put a box close to a new developement until there is a high demand from the owners for this, Why they do not state this when you sign up, i do not know, they are happy to take your money each month, for the internet, but will supply you with it when there is a large demand
They are now putting in Cables as Antonio stated, He knows this is needed now, due to more people arriving on the Complex and also there situation, i have dealt with builders before on a lot of complexes here, but i have to admit, he was furious with Telefonica and Catronic, as he had a very large arguement with both Companies, while in my apartment trying to sort this mess out, within a week he had the same problem, Thankfully we now have the internet and so far had no problem.
On a happy note we have had 6 properties with snaggings completed and three more to go, for us, these rest will be done in the New Year.
The Complex is looking wonderful, Archi, Security are changing a few things also with the main gates and the security will no longer let anyone in unless they are an owner or Tenant, the Companies who do not work for Sifasa are checked before they come into the complex.
If anyone has any questions about the Complex please do not hesitate to ask, as i know when you are not here you would like to know what is going on.
We have a lovely THUNDER STORM AT THIS MOMENT, WITH FOGG AND RAIN, WE HAD TO GET IT FROM ENGLAND SOMETIME.
MERRY CHRITMAS TO ALL.
DEBBIEP