Faulty Aircon Drainage Pipes

Hi,  we live in 5301 and in February had Aircon fitted by Summerbreeze.  They insisted on testing the drainage and wiring before quoting so we met Steve from Summerbreeze and he tested them all and said all was good.

we never used the units until August and on the second occasion Bour main bedroom unit was leaking from above the door frame.  We asked them to look into it and have been told that there is a drainage problem under the unit

has anyone had any similar problems with drainage as Summerbreeze have washed there hands of it !!!

thanks

steve & Nicky

Hi Steve and Nick

We bought a resale block 3023 Feb this year and have the same problem in the main bedroom we had a guy Chris from homecomforts http://homecomforts.es/   out to sevice and look at the problem the solution he suggested was to run the pipe behind the bedroom door and feed into a bottle to collect the water or to run out to balcony we haven't had it done yet but think we will just run behind the bedroom door he said he would box in pipe.

Regards

Lesley and Ian

Hi Steveto,

Sorry to hear of your problems with Summerbreeze especially as I recommended them to you. I'm feeling a bit guilty but all I can say is that they were recommended to me and I had no problems with them.

I'm very surprised that you paid them to test drainage and now that there is a problem they are not helping. It doesn't sound like good customer service to me! It can't be good for their business having disgruntled customers sharing experiences online. What reason did they give for not helping resolve this?

I'm not up to speed on the Spanish laws with respect to their equivalent of the sale of goods and services but would hope you have some guarantees. Do you still have a quote/receipt for the work?