What to do about PW and the leaks

All,

During the recent down pour, our top floor apartment suffered 2 leaks, one from the hall light and a water mark above the boiler in the cupboard.  I have emailed PW and also registered the issue with PW web page, but I am not getting a response back.

So I am wondering if I am the only one in this situation and what other people are doing?  I have had an offer from my solicitor to contact PW for me (at a cost) but should I let them or do I keep chasing them, or do I fix it myself (try to guess where the leak is, probably the same as PW anyway).

I have found Milenium very helpful and have sent somebody around to look at fixing the water marks and ceiling, etc, but not the root cause. Get the impression that the chimney, may be the cause of a lot of leaks.

There is also some history that I reported a water mark to PW last September and they put me on the list, but nothing ever happened, and between then and now, the water mark cleared up.

hi marshman had exactly the same problem as you water pouring in from the ceiling could not get a reply from pw  22 phone calls 18 e mails later i eventually  spoke a girl called maria and one called eleanor i told the receptionist i had a missed call from them to put me straight through  which she did..i know its time consuming but you have to keep at it good luck mate...stevie from glasgow     

Hi all, After calling into the main Polaris office in August , as you can imagine Polaris are fully aware of the  extent of the

flooding/leaking water problem. They apparently have assigned someone to start sorting this out asap.

 I did explain that this is not a new problem or a result of the unusual rainfall

in August. It might be best if we all contact the president's and look at what action we can take to sort this.

Water is also coming down the extractor fans in the ground floor apartments when the wind is blowing a certain

direction. Beware if you have granite work tops as it will cause  a permanent water mark if water is lying for a period of

time, which unfortunately has happened to me. It's probably a good idea to put a bucket underneath until it is sorted out.

They have been to my apartment three times and the problem still exists. Another visit to the office in October no doubt !!

Sharon