Vodafone ordered to compensate ex-customer blacklisted for credit
Sunday, April 8, 2018 @ 9:50 PM
A WOMAN who was placed on a national debtors' register over a disputed Vodafone bill has been awarded €10,000 in compensation following a Supreme Court appeal.
The customer, who has not been named, had been blacklisted for credit by the debt recovery firm Sierra Capital Management 2012, S.L., after Vodafone placed the case in their hands.
Vodafone was attempting to recover €297.80 from the customer, most of which was a penalty clause for breaking her contract in August 2012.
She had signed up with Vodafone in April 2011 and, almost from the beginning, noticed constant 'irregularities' in her bills.
The customer ended up querying practically every monthly bill, and almost every complaint ended with a corrected one – with charges wrongly applied removed – being sent to her.
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