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Hi, I have a few issues with this company. 

What do you intend to do with your portfolio of complaints.

_______________________

Ellen  & Jim

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Hi

I  am dealing with IB at the moment still at early stages.

What do you mean problems. I havent hd any yet. I dont think

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Hi I bought a property at Las Kalendas in Murcia and the reason i wanted this property was because i could have an underbuild it was the deciding factor.

I am two weeks from completion and the property has been built in the wrong place they have sealed the underbuild ie forgotten to put a staircase in , 2 bathrooms are completly wrong ie showere room where a bathroom should be and vice versa no accesto the underbuild it is now a sealed void, the villa should have been in mustard and is terracota forgotten to pre insatll air con and alarm system also forgotten to put a damp membrane around the underbuild.

I have been chasing them about problems for nearlly a year and finally recieved a letter saying that AIB Technical is at fault please note AIB Technical is part of the same groupas Iberian Atlas international. They will do nothing about problems i have not exchanged yet and due t this do not intend to

I have a film company who are interested in pursueing Iberian so all the help the better f i was in a position to get my money back i would. so please contact me if possible.

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Hi,

We had problems with them, though thankfully didn't buy with them though I'm happy to tell you what happened if you can use it. (BTW our friends who DID buy on our inspection trip had nothing but trouble.)

Basically we went to a local exhibition & saw 3 or 4 properties with 500 sq. metre plots that we liked ( we never wanted to be on a small plot.)  On our first day we gathered as you do with whoever's taking you out & in those days they tended to take you out with two other couples. We asked if we were going to see our chosen properties THAT day as we were so excited & the couple of salespersons said they were all sold & we should've seen that it WAS possible if properties were moving fast which they said they were (about four years ago) so there was nothing to show us ! We were shown  properties we were not interested in as they were  NOT detached as we'd insisted on also they were on very small plots. We just thought they were telling us the truth about the lack of properties with larger plots & went home feeling very sorry for ourselves.

We saw that there was a Atlas exhibition on that weekend so we went along & got a shock to see they were advertising the properties we had just returned from Spain hoping to be shown ! I said they shouldn't show properties which weren't available & told them what had happened. They said Iberian Inernational were part of Atlas but were causing them much grief & they rang their collegues in Spain who said all the properties we'd wanted to view were available though the showhomes were not near the location they now were being built in. They obviously wanted us to return with them to view these.  Having just spent £139 each which it was in those days, we were quite rightly furious with Iberian & managed to get Atlas to confirm the properties were available in an email.

We sent the email to Iberian. We said we wanted a refund to cover my husbands time off work, cattery charges, insurance, taxis to/from the local airport & the £139 x 2. Their woman MD arranged to ring us & we recorded her call. She was very apologetic, actually said "we cocked it all up " & told us we could return at their expense & Iberian would pay all expenses we incurred for that trip. (After such a charade we were never going to use them) We said we just couldn't take time off work again & she just said she'd done her best for us but would not refund the money we'd laid out. We sent the tape to her saying we'd take it further & she didn't respond. We contacted Watchdog & other people (can't now remember who) & they all took details but never helped us. We lost a lot of money as it was a wasted trip & we couldn't buy what we wanted later as prices had gone up way above our budget.

Janice

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For everyone's information Lam has also posted this in  http://www.eyeonspain.com/Secure/ForumPosts.aspx?thread=806&dev=FB36&name=Spanish%20Developers  which will help us understand more.

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Hi we bought a property through Iberian last year. During the inspection trip the couple that showed us around were excellent. However, once we signed on the dotted line the after sales and customer support was the worst I have ever seen - they simply did not have a clue. The girl doing the mortgages was away with the fairies and the quotes were very poor they state they use all Spanish banks to get the best deal - this is a lie!!! They did not offer anything that was stated in their brochure. Getting response from the Spanish office was impossible (Brits becoming Spanish!!!). I constantly complained to the UK office and got some responses but not good enough. Once we moved in the guys who did the moving in and NIE were good, solicitor was good. Now getting help from Iberian for snags is a non starter they just brushed me off and I am dealing direct with the builder.

Simple advice, use them for your inspection trips and buy through some other agent. DO NOT USE THEM IN ANY WAY FOR A PURCHASE, MORTGAGE OR AFTER SALES SUPPORT ASTHEY SIMPLY DO NOT DELIVER

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  We are 'dealing' with Iberian at present and  are about to go out to Almeria to complete on our new house.  We are very annoyed with Iberian and their ineptitude. Much of the arranging has been done by us. We organised our own independent solicitor and we obtained our own NIE's. We organised our own 'midterm' visit and inspection and we have organised the final arrangements for completion of sale

The build took over a year more to complete than Iberian advised,with them taking the money way before the builders required . We found this out ourselves when we went directly to the builders when we visited Almeria in the summer. ( Incidently the builders were not at all impressed with Iberian either). There has been a catalogue of  poor management in evidence from Iberian since the start.  Basically they want your money and then they would really rather you went away and stopped bothering them.

We have lost thousands of pounds in interest due to Iberian because of their insistence on early payments. We had paid 3/4 of the purchase price plus IVA by November 2006, because  they had told us the property would be completed by January 2007. As I mentioned earlier, we are only now in February 2008  able to take possession. The developers told us that they do not require their clients to pay more than 30% of the purchase price before completion. Iberian do not seem to understand the natural worries and doubts that folk have when they are making this big step .I really think that they are a rum bunch who are flaunting basic consumer rights and regulations. We leave in two days to sign contracts. Iberian have not contacted us to offer help, we have not heard from their 'Moving In Department', and have not actually had an official letter of completion from Iberian.  We are fortunate that we are  Spanish speakers and travel-savvy ,and have met lots of people who have been able to give us good advice and guidance.  We would not advise anyone to buy through Iberian

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Hi

We didn't buy through Iberian ourselves though we did go on an inspection trip with them to the Torrevieja area & they were so pathetic. At the local exhibition we agreed to go on their trip as they had some very good looking properties being sold on 500sq. m plots. We were pleased with the hotel, a brand new one run by Barcelos group by the Mar Menor. We, at that time, were taken around with two other couples who had also been picked up off our flight & we all got on famously. First morning off we all went & I asked if they were going to show us the two properties we had in mind that day. This husband & wife team said "oh, they're all sold !" At the exhibition we were told nothing was definite as everything was selling so fast so we accepted this & just went through the formalities of looking around with the two other couples. We were separated a couple of times when the wife took us to some other properties though many euros above what we believed was going to be needed. Anyway, it was our first trip & the hotel was great, company excellent, food & drink marvellous so we put it down to experience.

However, on our return we saw Atlas, who we learnt afterwards is part of the same group, were having their exhibition on the Saturday as we got home to the UK on the Tuesday so we went. Imagine our shock when we saw they had details of the properties we had gone out to see with Iberian !! I said they shouldn't advertise them as these were sold out but was told no way were they sold out  !! The couple at the Atlas exhibition then rang friends in Spain who take clients around in Torre area for Atlas & they assured them that, although the showhouses were in one area with available plots elsewhere, these were available. We asked Atlas to email this to us (we wanted it in writing).

Armed with this we contacted Iberian & their MD, a woman called Olivia Stockdale rang me !! She apologised & I said she needed to speak with my husband who wasn't there. She arranged to ring when he was & we set up a recording device so we had the conversation on tape. In it she said it was "Iberian's cock up" & she offered us a free inspection trip. My OH pointed out to her it wasn't just the cost of the trip, it had meant his loss of wages, cattery charges & taxis to/from the airport too. She said she'd cover all of that if we'd go back but my OH told her he wanted reimbursement of what he'd paid for the unproductive trip, not another trip. We felt they'd not be good to deal with if they couldn't get the info correct on the trip. The couple who took us around had four days to check facts & say they'd got it wrong. Oddly enough much later we found the name of Atlas' s MD, a man, & his surname, I recall, was Stockdale too, same as the Iberian MD's.  

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