I’m having more than a little trouble with La Caixa, a bank I have been with for 9 years. Once a year they used take money from my account under some pretext or other labelled Dep. Maint. Com. Now it is once a month! I contacted their head office in Barcelona by email 3 times about this but they absolutely refuse to explain what it is all about. The charges go from 57 Euros on one occasion to 2 this month. They tell me that ‘because of security and confidentiality issues’ they are unable to comment. The last message a month ago said that they would refer the matter to their area business manager. Although they did not specifically say so I presumed (silly me) that he/she would contact me, of course nothing has happened.
My local bank manager is no help, he yells at me in a thick Andaluz accent, and the more I ask him to speak slowly the louder and quicker he speaks. I suspect that this is part of his strategy to get me out of the door.
I want to transfer my account to another bank but am a bit scared that the new bank will not, as in the UK, transfer all of my direct debits and that I will have to do it all myself.
I’m confused and not a little angry. Does anyone have any experience of changing banks, knowing what Dep. Maint. Com. Is.
Thanks