New Passport Delivery Service in Spain

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27 Jul 2007 00:00 by morerosado Star rating in Guardamar del Segura.... 7652 posts Send private message

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New British Passport Service

NEW PASSPORT RETURN DELIVERY SERVICE WITH EFFECT FROM 1 AUGUST 2007

The British Consular Services are improving the "return delivery service" of the new British biometric passport in line with what customers want - a quicker, more reliable, safer, customer friendly, and cost competitive service.   

The new service will ensure that new passports are:

·        personally hand delivered to customers;

·        delivered within 24 hours of being despatched from the Consulate-General in Madrid, to anywhere in Spain; and,

·        secure in transit, with despatch from Consulate-General Madrid monitored until delivery to the customer.

From Wednesday 1 August, the British Consulate-General in Madrid will return new passports to customers via Bpack - one of Spain's leading courier companies.   To ensure new return delivery standards are met, neither the Spanish Postal Service (Correos) nor other courier companies will be used after that date. Customers can still collect their passports in person from the Consulate-General in Madrid if they wish. 

In addition to guaranteed and improved return delivery, the new service will give customers immediate access to despatch information, either:

·        on-line, by accessing Bpack's tracking system via the British Embassy Madrid's website http://www.bpack.net/britishconsulate.aspx; or,

·        by telephoning the Bpack implant at the Consulate-General Madrid on 91 524 9757 - open between Monday to Friday 0900-1400 hrs when a Bpack despatch adviser can help.

Customers will continue to send their application to the British Consulate-General Madrid by whatever means they choose - post (Correos) or courier of their choice - although we'd suggest Bpack by calling 91 524 9757 to make arrangements.

http://www.spanishsunnewspaper.com/home.php?page_id=108



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30 Jul 2007 18:07 by Roberto Star rating in Torremolinos. 3552 posts Send private message

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No mention of whether the cost of this service will be included in the exhorbitant renewal fee, or if it will be cynically passed on to the passport holder. Wouldn't surprise me. If you are visiting the UK any time close to your passport expiry date, renew it there if possible, and avoid getting ripped off by the consulate/embassy. Even in the UK, Brits seem to pay more for a passport than other nationalities. Is it such an honour to carry a UK passport these days?

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30 Jul 2007 18:14 by Smiley Star rating in San Pedro de Alcanta.... 2433 posts Send private message

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Thankfully the embossing has worn off mine and it could be issued in any European country - Rip off Britain seems to get worse and worse and under the auspicious (or should that be suspicious) Mr Brown could it get any better - hmmmmm watch this space!!

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30 Jul 2007 18:22 by Roberto Star rating in Torremolinos. 3552 posts Send private message

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Welcome to the forum, Smiley! Where the Hell have you been? I've missed our sleep-overs.

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31 Jul 2007 10:59 by Smiley Star rating in San Pedro de Alcanta.... 2433 posts Send private message

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Oh mon vieux where do I begin - I wont bore you with the details but it has been a very hectic few months and a lot of changes. Unfortunately where I now live I dont have internet access so I have to make the best of my time during the day but then it does leave the evenings free for a few beers instead I guess. Missed our sleepovers too - especially that last brandy of the day on the deck (eyes peeled for the dwarf!!).

Have a good un



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