16 Sep 2016 10:52 AM:

Thank you Bisse.  I have Googled 'Spanish Ombudsman' and looked at the pages I found most appropriate but it would appear from those that the Ombudsman cannot act or intervene in a case between a member of the public and a private organisation - it seems that the Ombudsman is limited to intervening between a resident and a governmental organisation.  Or maybe I am looking at the wrong Ombudsman page.  There is no Attention Client section on the Aqualia website and the only contact section is the one I have already used four times, to no avail.

Thread: Cancelling a direct debit

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15 Sep 2016 11:22 AM:

I have a problem with the water company - Aqualia.  I left my house over 9 years for another one in a different part of the country.  Each month in those years I have been debited by Aqualia for about €12.00 for whatever, mostly I suspect for the meter, which is still in situ, and things like sanitation etc.  Last month I was debited almost €75.00 with a water consumtion charge of €32.69.  I immediately went on to the so-called customer service section and asked why.  No rwply to that or the three other emails I sent.  I then sent them an email stating that I will cancel my direct debit with them unless they provide an explanation of why the charge has gone up 6-fold.  They can't have read the meter because it is inside and the house is locked up.

 

If I do cancel the direct debit could there be any expensive repurcussions on me, the vagaries of Spanish law are multiple and I do not know what my rights are in this respect if a company refuses to reply to questions.  Thank you.

Thread: Cancelling a direct debit

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28 Jul 2016 5:04 PM:

Nah, probably a magnifying glass, the size of Jodrell Bank.

Thread: Hi Everyone

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28 Jul 2016 11:40 AM:

Hello, I see that you posted this 5 days ago and have had no replies so, just that you don't feel neglected, welcome and I wish you, your family and colleagues the very best in your proposed move.  Can't answer any business queries as I am happily retired and refuse to even consider 'business'.

Thread: Hi Everyone

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18 Jul 2016 12:17 PM:

Thank you very much, interesting reading, I will keep my dogs on a lead from now on but I regret having to do this.  I can only walk using crutches and therefore the dogs do not get the exercise they deserve and need having to walk as slowly as I do.  My dogs are rescue dogs and definately not galgos.  

Thread: Federación Andaluza de Caza

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