Goldcar – even more ways to get us to part with our money.

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20 Sep 2013 7:36 PM by paddyw Star rating. 32 posts Send private message

Goldcar – even more ways to get us to part with our money.

I booked two cars with Goldcar over the summer.  The first booking was straightforward and I had a nice diesel car for three weeks.  My second booking was mid-August and I was asked whether I wanted a diesel vehicle to which I replied yes as usual.  I was then told that this would incur an additional charge of 44 euros.  They stated that diesel was more economical and would save money but if I did not want it then I would be issued with a petrol car.

I booked  through Carjet and there was no mention of this additional charge for diesel vehicles in their terms and conditions.  I mentioned this to the agent at the airport and was told that it was set out in the Goldcar website.  I responded that having booked through a broker, it was their terms and conditions that I read – why would I go on to Goldcar’s website?

I paid the money as I needed a diesel car but stated that it was on the condition that I was going to seek a refund through the broker.  We use brokers to be the intermediary and expect them to look after us – their customers and to fight our corner.  Carjet have raised this with Goldcar and we are awaiting a response.

I don’t know whether any others have been presented with this same ultimatium.

Finally, I think that the Goldcar staff seem to be more hostile in their attitude than in the past.  There is of course less of them which leads to longer queues.

PaddyW





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20 Sep 2013 10:11 PM by baz1946 Star rating. 2327 posts Send private message

Last May / June was the only time ever that I was asked if I wanted a diesel car, I said no,   no mention was made that if I did the cost would be higher, I can see now that the cost would have been more otherwise why ask, in the past I have been given diesel cars with no extra cost only the mention don't put petrol in this one, or vise versa.





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