I apologise for the long post but wonder whether anyone can shed any light on this.
We currently have a contract with Endesa - potencia contract 13.15kw and a tariff group 2.1A.
I called Iberdrola 2 weeks ago and spoke to a lady in their contract department about switching to Iberdrola on the free market.
She quoted me :
I was told the above rate would be fixed for 1 year and asked to send a fax to the Iberdrola contract dept. with the existing Endesa details. Fax was duly sent and I heard nothing for a week, so I rang the contract department to check if the fax was received and during the course of the conversation I was told that the rate that was originally quoted to me did not exist!!
I was told that the actual tariff for customers transferring from another distributor with the rating of 2.1A & a potencia of 13.15kw is:
I was also told that there was an option to go on a day/night tariff which in the long run would be a cheaper.
As I was persuaded that the original price quoted to me before was totally incorrect and that those prices did not exist I proceeded with going ahead with a telephone contract for the day/night tariff.
Later that day I went onto the Iberdrola website and found the page with all the necessary tariffs which shows the original low cost tariff for 2.1A. I rang the person I was dealing with at Iberdrola and told him that the price that he said did not exist was in fact on the Iberdrola website. He then put me on 'hold' to talk to his supervisor....came back and said that the prices were on a "hacked" page and that I should go to the official Iberdrola website! I argued that I was on the official Iberdrola website and actually talked him through the search process until he found the page for electricity tariffs! He then went to speak to his supervisor again and came back with the explanation that the tariff for 2.0, 2.1A & 3.0A was in fact the prices that other electricity companies buy electricity from Iberdrola!??? Can anyone shed light on this....as it doesn't make any sense as to why Iberdrola would put details of commercial prices on their website showing how much they sell electricity to other companies??
I am unable to include the Iberdrola tariff link showing the various tariffs in this message, but if a moderator could pm me I will give them the link.