TV Package

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30 Aug 2011 00:00 by Lunies Star rating. 23 forum posts Send private message

If you are thinking of the one off payment TV package my advice is to go to Polaris.

Last October we purchased a WISI unit from a company called Astrasat. At that time they could not get it working and they told us the aerial was not connected. During our visit in March  we could only get Spanish terrrestial tv and after several telephone  conversations with them talking me through the set up procerdure Astrasat said the sattelite was still not connected. During our visit in August we again tried to tune in the sattelite channels with no success and again were told by Astrasat that it was a sattelite problem. After trying the box on a neighbours aerial who were already receiveing sattelite channels the box did not work. We then tried their box on our aerial and it worked OK. We then tried sevreal times to contact Astrasat by phone,  text and email but with no reply.

We now  realised we had been sold a dummy box,  so we contacted Polaris and  they installed a new fully functional  box within days that worked perfectly.

Lunies

  

 

 

 

 




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30 Aug 2011 23:20 by scottmac Star rating in east kilbride sco.... 39 forum posts Send private message

 hi , im going over at the end of september can you tell me the price you paid for the package and how long it takes them to come out to fit it thanks  scott




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30 Aug 2011 23:33 by henryreed Star rating in Berkhamsted Herts an.... 134 forum posts Send private message

Not sure that Polaris telecoms are still in business. I understand that negotiations are underway with A2Z for supply of  tv services, this seems to affect the newer blocks in phase 2 but may also be relevant for the rest of the phases.




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31 Aug 2011 11:12 by clieve Star rating in south wales & Phase .... 150 forum posts Send private message

   Hi,

  Polaris Telecoms have been taken over by   info@a2ztelecomunicaciones.es  Tel 0034 902508460

 We had a problems with our Polaris box so we contacted A 2 Z they came out changed the box with no charge.

 The A 2 Z man said that our Polaris box was not compatible with the signal.

  We only had our Polaris box a couple of months.

 They were very easy to deal with, we now receive a lot of English channels.

       Regards Clieve


 



This message was last edited by clieve on 01/09/2011.

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31 Aug 2011 16:04 by davell Star rating in County Durham, Engla.... 143 forum posts Send private message

Hi, I have an apt on Condado de Alhama and there is a guy there who supplies and fits TV boxes. Prices are very reasonable and he can be contacted on phil@cdagolf.com

He has done lots on our resort.



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