12 May 2010 8:01 PM:

A final update.

I've been down to Endesa for a 3rd time to ask why I was issued  & paid for 10 bills at once. These are revised bills for the past 12 mths showing usage.

 

My account shows that I owe nothing & the €5,000 bill has been anulled. There was a discrepency then of some 20,000 units still. The lady in the office then printed off past facturas to see what was happening & to her and my suprise Endesa have written these units off ..... I have the factura which shows this. Needless to say I won't be sending back any payments taken & I'll be keeping my head down until I have it in writting that the case is closed as I've ended up paying considerabley less tha nthe big bill.

 

I hope that this is the end of it, complaining certainly helped in this case.

 

Good Luck to all with problems.

 

PV

 

p.s. please spare a thought for the poor workers in the Endesa office, it's not thier fault that the company they work for keeps throwing up problems for us the consumer & that they are understaffed, the info on the computer system isn't good and it's only through smiling & the lady digging through the data & wanting to help that hopefully I can draw a line under this.

Thread: Endesa

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05 May 2010 6:00 PM:

today i've received 9 bills dating from July 2009 all with 'real' readings on. They have now billed me twice for these months, once an estimate & now a faked real but none of the facturas take into account the previous bill. What a mess!! To cap it all they are going to take the money out of my account TOMMORROW!!

I've had no contact, I've no idea if they have cancelled by by big 5k bill or if that is still outstanding, I've no idea what I owe.

Looks like I'll be back to the endessa office again on monday.

PV

Thread: Endesa

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30 Apr 2010 3:44 PM:

another update, I have had letter apologising for any grievence & the matter won't happen again but it is so airy fairy they could be apologising about anything as there is no real detail in it & I still don't have my facturas. An Endesa engineer has also been to my house this week & taken down all the details from my meter because he had been told to but wouldn't take a reading ...... they seem to be able to find my house when they need to, all I need to persuade them to do is read the meter!!

PV

Thread: Endesa

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21 Apr 2010 6:22 PM:

A quick update for those that are interested...... Endesa haven't called even though they said they would

I went to the Endesa at 8.30am on Monday only to have to que for 2 hrs.

They have split my bill into 12 lots without telling me.

I noticed there was new factura on their system which I haven't received so had it printed out ...... estimated very low.

They wouldn't take a meter reading.

Handed in my complaint.

Received a letter today asking for the whole bill!!

 

I also noticed that when they have estimated me zero electricity on my 4 bills that i have that Endesa have been billing me for electricity usage! I'm waiting for all my facturas to see how long it's been going on for.

 

PV xx

Thread: Endesa

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10 Apr 2010 4:51 PM:

:lol: do they want me to use the online account!!

I'm taking a deep breath before filling in the complaints forms in triplicate...... I'll have to photocopy them because there isn't enough space given & refernance it with bank statements & then cue another 4 hrs at Endesa to give a meter reading, try & organise split payments & hand in the complaints forms before asking for more!

 

PV xx

Thread: Endesa

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