26 Apr 2017 4:49 PM:

 Hi I'm Lizzy,

I bought a steam mop with attachments last October in a shop in Los Montesenos which I paid 59 euros for.  When I took it out of the box to assemble it, the handle would not fit on the other part of the steam mop.  I returned it to the shop and left it for attention of the owner of the shop.  Later maybe a couple of weeks I collected the cleaner and went to use it.  After a short time the handle completely broke off in my hand.  I returned it after a phone call and was told they would ring me. A couple of weeks or so I rang again as I had not heard from them and I was told by the shop assistant that it had gone back to the manufacturers.  I asked how long that would take.  Eventually after some weeks I collected the steam mop which was supposed to be repaired and the shop assistant told me that the owner had put a new handle on it.  I had not used it until a few days ago.  The handle had black tape on it and after a short time it started to wobble in my handle the black tape came away for where it had been.  The handle feels precariously unsafe, it wobbles from side to side and doesn't feel safe to use.  I have complained to the shop that they can only offer a repair, which according to them has already been done.  I'm not happy, I have told them I would like my money back or a brand new steam cleaner, and they have refused.  I need to know where I can complain about this poor service as the cleaner was faulty in the beginning, and I am just being fobbed off, with bad service.  The guarantee is for two years.  I have only used this machine about 3/4 times and not only that the steam is not hot enough to dry the floor and it doesn't do the job any better than an ordinary mop.  I need to know if there is a trading standards who I can report this matter to.  I have no idea where.  I live in Los Balcones, Torrevieja, Alicante.  Can anyone help me with this please.  

Kind regards

Lizzy                                                                               

Thread: Lizzy

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30 Apr 2015 9:29 PM:

Hi baz 1946,

Thanks for your reply, and help!  I will certainly try your suggestion.  My sat nav is a Tom Tom and I am going to take suggestions on board and hopefully get to the bottom of it and soon be confident finding my way about with the help of the Tom Tom.  One again thanks for your help.

Liz 

 

Thread: Miss Lizzy

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30 Apr 2015 9:15 PM:

Hi Steone, thanks very much for your help.  My sat nav is a Tom Tom and the map is bang up to date, or should be.  I hadn't thought to look in the POI section.  I will use your suggestions and hopefully, eventually I will get to the bottom of it and hopefully will find out how to use the sat nav in Spain.  It's a good idea to get a map and I will do that.  Any help I can get at this stage is greatfully appreciated.  Once again thanks !

Thread: Miss Lizzy

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29 Apr 2015 10:22 PM:

Hi, my name is Liz.  I have been in Spain for a few months.  I have just got a car and need to find my way around.  I have a sat nav with a new Spain map on it.  The information you put in it, is very different from UK.  I have searched airports for sat nav instructions of how to find them, as they do in Uk for lots of places.  I cannot find any such information.  Please can anyone help me on what I should be putting in the sat nav.  For example I am thinking of using the airport's air park, and I dont know how to find it.  What can you insert into sat nav when there are no street names.  I have found that post codes cover a huge area in Spain.

 

Greatfully yours

Lizzy

 

Thread: Miss Lizzy

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