17 Feb 2012 6:49 PM:

Attention Steve Anstey, BT.

A year on from your BT helpdesk comments, this company are still advertising and using the BT logo on all their publicity and monthly bills.  We only took out a contract with them because we were lead to believe that BT were the umbrella company.Clearly this is not the case.

 Most of the original UK staff who were there in the beginning when we signed with them have now gone and we are left in the dark as to what to do with queries etc.   There exists at present very poor customer relations, telephone numbers that are not valid  and days wasted waiting for answers and help with contract renewal, termination etc.  You hit a brick wall each time you have to contact them.  Please let us all know what was the outcome of your enquiries into this company.  It can only do BT UK a lot of harm and damage to their good name if this supposed deceit to the public is allowed to go on.

Await your comments with interest.

Thread: AWFUL - cocoon telecom

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