18 Mar 2025 9:50 AM:

Arthur and Acer thank you for your kind replies. I will try and see if there are any other sites that might be able to suggest a solution. I did try writing to the bank's customer service department. One of my friends here in Scotland actually was taking Spanish classes as a hobby in retirement so we cobbled together an email in Spanish and sent it to the Bank's head office customer service department. Guess what. Not even an acknowledgment. So either his Spanish might not be up to scratch or nobody really cares. Having said that because of the application of charges to an account I don't want I owe them about 60 euros again. Do the Spanish have a banking ombudsman like we do I wonder. This would be the last resort in our country to resolve a problem like this but alas I don't know if something similar exists in Spain.

Forum thread: Closing a bank account with Cajasur Bank

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17 Mar 2024 12:41 PM:

I wonder if any of the readers can help me. I have retired now and sold my holiday home in Spain. I haven't left the UK for two years and have no real desire to. We may go on foreign holidays again but I don't feel any immediate need to. When I sold my holiday home in Spain there was a small balance in my Cajasur bank account which I reduced to just a few cents by making an online transfer. I then wrote to Cajasur asking them to close the account as having sold the property, paid all taxes etc I no longer needed a Spanish bank account. They replied that we needed to attend in person to arrange this. I advised that we were now back in the UK, had no intention of going back to Spain and that surely they couldn't be insisting in this day and age that two pensioners (joint bank account) would need to undertake two international flights simply to close an account with about 30 cents in it.

This correspondence batted back and forth for about 6 months or more until eventually one member of staff said she would take this up with her superiors to try and get a decision. Again I heard nothing further until l sent her an email enquiring as to progress and she advised she no longer worked at my branch and someone from there would contact me in due course. I should add that I have put further funds into my Cajasur account as with the application of charges the account became overdue, possibly about 50 euros or so.

Things are still not resolved, the account is still open and when the next application of charges arrives it will go into the red again. I don't know how to resolve this. I'm only asking to close a current account. I've offered to return the bank card to them in the post and that I would cut it up in advance however the card has actually expired anyway. I don't know how to take this matter higher as I don't speak or write Spanish but I can't believe that in this day and age anyone would seriously expect two people to fly about 3500 miles or so (there and back) simply to give instructions face to face to close a bank account but that in essence is what the Cajasur staff are saying I need to do. Have they not heard of global warming and unnecessary flying taking place?

I know this might sound fantastical but this is really happening to me. How can I end this saga without going back to Andalucia. I don't have to go to my own branch but I must go to one of their branches and they are only in Andalucia.

 

Forum thread: Closing a bank account with Cajasur Bank

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10 May 2008 10:57 PM:

We're also just back from CDS. It is steadily improving, nothing to complain about, more people on the site, plenty of evidence of security both private and Policia local and Guardia civil. Nothing overt just showing a presence which is a comfort that action is being taken by the authorities.

The golf is fantastic at the moment, some of the best bargains I can ever remember on the Casares Costa Golf course which is just across from the site (30 seconds away) must be the best deal on the whole coast. 20 Euros for 9 holes if you are an owner or resident of CDS. The course is certainly a reasonable quality and well worth a game or two. Being only 9 holes it is a relatilvely comfortable walk, only 1 hill on the whole course. Also played El Cortesin. Expensive but quite an experience, however having done it now I think I would feel better value for having 5 rounds on Casares Costa Golf for the same money. But there are a number of very good deals at the moment, get a 'Costa del Sol golf news' magazine when you go or go to a local agency in Duquesa and they will arrange things. Dona Julia and San Roque new course and Estepona also great bargains.

Things are getting better, we still have the most spacious site for miles around and in time this will be one of the best developments, no matter what other sites do they cannot create the feeling of spaciousness that we have and the properties will steadily increase in attractiveness when compared to others in the area.

Community thread: Why are there no English speaking staff at Endesa Costa Del Sol offices

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04 Feb 2008 12:00 AM:

My Wife and I are going out on the above dates. If anyone wants to meet up or is interested in a game of Golf send me an e-mail.

Community thread: Interested in exchanging? We are searching for a property on the Costa del Sol

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30 Dec 2007 8:11 PM:

Have just had a look. Amazingly similar problems. Don't know whether that is a comfort or not. Is a problem shared a problem halved or a sign of an endemic problem the authorities are unable to deal with?

Community thread: Security - Breakins

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