03 Aug 2021 9:37 AM:

Hi financier,

Endesa hasn't covered itself with glory so far, but I did speak to one representative who was extremely helpful.

Harry

Thread: Problem with Endesa gas contract

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03 Aug 2021 9:35 AM:

Hi baz1946,

Getting the runaround seems to be the order of business in Spain -- I've lost count of the number of times their call centre staff give me a number to call instead of transferring the call themselves (or dealing with the problem internally). In Spain the customer does the running around and the supplier just sits around waiting for customers to do their work!

Harry

Thread: Problem with Endesa gas contract

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29 Jul 2021 9:01 AM:

Hi guys...

Kavanagh - I can manage in Spanish (if only I can convince people to talk un poco mas despacio), but when it comes to explaining a complicated issue to do with setting up a gas contract, I think you're riight and I would still need an interpreter.

Jarvi - thanks for the number.  I have finally managed to get through to a help desk staff who spoke English and I think I managed to sort out my contract.  But you never know, so thanks again!

windtalker - I did leave lots of messages in Spanish with the aid of a dictionary and Google translate, but after talking to an actual person yesterday, I got the impression I was talking to some kind of bot at the other end - the guy I spoke to yesterday said that so far my online application had not been processed in any way!

Thread: Problem with Endesa gas contract

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28 Jul 2021 3:52 PM:

I am trying to contract my gas supply with Endesa but am finding it impossible to make progress.  I filled in the online form on July 16, got an enquiry about my exact address a week ago to which I responded, and have since heard nothing.  Not a sausage.  No one at Endesa is responding to any of my messages.

Does anyone know the number for the Endesa customer support in English?  When I try the number on their website (900 906 848) there is no option for mutilingual support, despite their website saying they offer support in English and I'm getting nowhere with email.

Thanks for any help you can provide,

Harry

Thread: Problem with Endesa gas contract

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06 Dec 2017 6:41 PM:

My trastero was broken into and, although the lock has been changed, the metal door sustained too much damage and needs to be changed too.  Can anyone recommend a builder or handiman in the Valencia area who can do the work at short notice (next week)?  Someone who can speak a bit of English would be a bonus!

Thread: Recommended handiman / builder in Valencia

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