27 Aug 2009 3:11 PM:

I've just had a nightmarish few months dealing with Murcia Furniture and wanted to warn others before anyone thinks of buying from them.

We paid them in March to furnish 2 apartments for us. Only 2 weeks ago did we have the last in a series of disasters rectified by them which means that I have been pulling my hair out for the past 5 months 

The list of what went wrong was very long and that in itself was exasperating. What was worse, however, was the list of crazy excuses and tall stories from their staff, the main culprit being Nikki. God help any woman who tries to deal with her as she is very rude and dismissive. She wasn't as high-handed with my husband so she obviously communicates better with men. Another one of the staff actually said to me on one occasion that she could give me an excuse for yet another late delivery but that she would only be making up a story. She obviously knew that I had been fed some of those previously and was trying to be honest for a change!!

Anytime something was late, we had to do the chasing. They never called us as planned so we ran up a high phone bill in dealing with them alone.  When they decided to change our order to deliver 'alternatives', they never informed us and this happened on three occasions. They changed the spec on our sofa-bed, outside lights and quilt covers and actually expected us to believe that they can do this as per our contract with them.  Our sofa-bed was not replaced by them as they said that the manufacturer had gone out of business.  They also told us that the company who made the quilts had gone out of business but lo and behold when my husband persisted that their alternative was poor quality, they delivered what we had ordered.

They delivered a bed for our single room and put the bed and headrest (nailed to the wall) on two different walls. Yep, you couldn't make that kind of stuff up!! The bed didn't fit even though they recommended it based on the apartment specs they keep in their office.

They delivered the wrong mattresses and no quilt covers so when I arrived over on Holy Thursday (before Easter), the children and I had to sleep on what seemed like bed bases with only towels over us to keep warm. We were absolutely freezing and ended up Torrevieja the following day buying duvets. We had to drive that far as most shops were closed (based in Condado De Alhama)

Other residents in Condado experienced similar issues so we were not alone!

The list of late and incorrect deliveries is endless! Very few items were actually delivered ontime and as per invoice! Their customer service once we paid was crap! Not much else to say really...................... except, GO ELSEWHERE!!!!!

Thread: Murcia Furniture

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