18 Oct 2011 3:09 PM:
Hi Georgia
Before you call out anyone and start incurring costs perform a backup of the system which cures quite a few problems and takes about 10 minutes.
To do this remove the power lead from the back of the box and leave out for approx 30 seconds.
on the top of your sky box you will see some buttons normally set in a circular pattern. One of them usually towards the top of the circle is the " back up " button. ( note this is not the same as the back up button on the sky remote )
You need to hold the back up button down as you replace the power lead. Keep holding the back up button down for approx 20 seconds until the lights come on, on the front of the box. At this point you can release the back up button.
You will then see a message on your screen along the lines of " your system is downloading software and this will take approx 10 minutes "
When this is completed leave the box for about 5 minutes before turning it back on.
Hopefully this will cure your problem and should be performed roughly every 6 months anyway.
Forum thread:
New sky card problems
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