25 Nov 2014 7:57 PM:

I've had similar problems with vodafone, trying to cancel a contract for a Modem USB. Two registered letters, two emails , a fax and a further email, all of which were ignored and followed by the continued sending of further bills. I accept that I made the omission of not including a copy of my ID in the initial correspondence however thay have had several opportunities to tell me this but couldn't be bothered.

The fax I sent in August though was perfect yet they still sent me a bill for the next month which they are now threatening to take me to court for and they are most welcome. They did however finally close the account on November 20th. What happened between the fax I sent in August and November 20th ? I made a complaint to OMIC and that seems to have woken then up suddenly.

Don't waste your time expecting a civilised level of service from this company.

Thread: Cancelling contract with Vodafone 3g internet

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