Anyone had the same problem as us at the Punjabi Palace in Los Montesimos lately? Family has been there probably 20 or so times. I, personally, about 5 due to only visiting. But thats 5 times within the last 12 months. Always had good meals and service until yesterday (Tuesday).
- The starter was Punjabi Special Pakora (May be spelled wrongly). Nothing tandoori about it. There was plenty there but just battered meats, fish etc, no indian taste whatsoever. The other starter was onion bhaji and whilst nice did not have a lot of taste.
- The main was Tandoori mixed grill that comes with a seperate tandoori sauce. Last time I was here I ordered an extra portion of sauce. NOT this time. In fact I left 2 thirds of it.
- Chicken Karahi! Described as tender pieces of chicken. WHAT!!!!! You could hardly get your fork in. When you did try to cut it you did it with a struggle. the problem was that the chicken was bone dry.
- Portion of chips was inedible. Never touched one of them. They had obviously been reheated and I'm sure were going to be again for the next unsuspecting customer.
Now whilst we always praise good service, I feel that we have the right to say when things are not right. When the waiter asked the question I told him about the tandoori sauce being more like a thick soup. He assured me that it was a medium tandoori and when I asked him to taste it he just went on to contradict me. It did not even have the taste of curry.
His attitude was such that we did not complain about the starter or the Chicken Karahi as it would have made no difference. The meal cost 72 Euro. We left, didn't leave a tip and complained using our feet. We may try again one day hoping that the usual chef may have been having a night off. HOWEVER, when you make a VALID POLITE complaint the waiter should NOT wave it off as though you are somewhat crazy. He should take your complaint seriously. One final note: The table opposite had the same Tandoori mixed grill. He put a spoon full on his chicken only the once and left the rest, Having said that the mixed grill itself was excellent.
I would be interested if anyone else has had this type of problem and hope that the management takes note, as their reputation was built on word of mouth and can be easily lost just the same way.
This message was last edited by watchmanager on 24/10/2012.
This message was last edited by watchmanager on 24/10/2012.