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RYANAIR FLIGHTS DISRUPTED due to the General Strike in Spain-29 September - Hand Baggage Flights Only. YOU NEED TO CHECK YOUR FLIGHT SITUATION.
25 September 2010 @ 02:09

Wednesday 29 Sept - All Flights to/from Spain  - Hand Baggage Only

 As published on Ryanair's home page here

Ryanair have been advised of strike action by the biggest transport unions in Spain on Wednesday 29th September 2010.  Ryanair plans to operate all flights on that day, but as the action will impact our third party baggage handling services, we will be unable to accept checked baggage on all flights to/from Spain (including Balearic & Canary Islands)on Wednesday 29th September 2010.

Passengers booked on a flight to/from Spain (including Balearic & Canary Islands) on the 29th September who choose to travel with cabin baggage ONLY MUST go to the Ryanair check-in desk to receive a NEW boarding pass (free of charge) on arrival at the airport

 

Passengers who have paid for checked baggage who are now travelling on the 29th September with cabin baggage ONLY, can apply for a refund of the bag fee paid by clicking on the link below. 

CLICK HERE TO  APPLY FOR A REFUND OF THE CHECKED BAG FEE

All passengers booked to travel on flights to/from Spain & Islands on the Wedensday 29th September will be contacted by email at the email address provided at the time of booking to give them full details of the options available

If you do not wish to travel on your booked flight to/from Spain (including Balearic & Canary Islands)on the 29th September.
Click on the link below to rebook to the same destination airport on an alternative flight/date free of charge (subject to availability). Customers can access this link up to the 30/09/2010. 

Click here to rebook your flight

PLEASE NOTE: If your booking has a return flight included which has not been affected and you have already checked in for that flight you will NOT be able to transfer your return flight to a different date.  If you wish to do this you will need to call our reservation centre.

Click here for call centre contact number and opening hours

Click here for the written notice setting out the rules for compensation and assistance in line with EU Regulation 261/2004



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23 Comments


Anne Dobbs said:
25 September 2010 @ 14:52

Are the baggage handlers on strike in Palma de Mallorca??? Or is it a case that Ryanair decided to have a hand luggage flight to and from mallorca on 29th. News reports state that 50% of flights are allowed on that date - no mention of handlers refusing to handle checked in baggage!!


Templar said:
25 September 2010 @ 18:28

what happens to the people who have proper luggage on that day? There is no mention on the website of what happens. I am due to fly back from Canary Islands on the 29th with two suitcases. An alternative flight is not an option. any clues??


Irene Cowan said:
26 September 2010 @ 10:08

My daughter and her husband are returning from Tenerife on 29 September with their 20 month old child with two checked in suitcases and pushchair. What can they do to get their suitcases/buggy back home,is their any option or do they need to forego their cases and all they new clothes and leave at the airport?


An interested party said:
26 September 2010 @ 10:18

If you fully read the info I copied directly from the home page link of Ryanair it says IF you only have HAND baggage & want to travel on 29th September you still can but those with HOLD luggage should transfer FREE ... you need to read it & click on coloured text, they are links to Ryanair page with more information.

It says ...'rebook to the same destination airport on an alternative flight/date free of charge (subject to availability). Customers can access this link up to the 30/09/2010'.

I'm just posting this info & I really feel for those caught up in all of this.



David Gartshore said:
26 September 2010 @ 20:55

I am travelling to Palma on 29th. I hope to transfer to my resort using Resorthoppa. Will they be allowed to operate?


John said:
26 September 2010 @ 21:33

Am going for a 10 day hol on the 29th. Knowing Ryanair would it not be possible to cart our own luggage to plane & load it? Thought they were considering this for a future economy anyway. This would save them having to refund me about £80.


JT said:
26 September 2010 @ 22:35

We've a transfer booked on a coach (by Ryanair) from Girona to Lloret-de-Mar on arrival at Girona (if we get that far) - wonder if that will turn up?


a hart said:
27 September 2010 @ 11:15

We are due to fly back to Liverpool airport from Palma de mallorca on 29th. We have three young children and due to leave hotel at 6.55 via jumbo tours with one puch chair and 1 checked case.. I have attempted numerous times to call ryan air but lines self disconnect as high call volumes. we can not change flights as both have work committments. I just feel we are going to be left in limbo at the airport.. Ryan Air are disgusting in not advising us properly of the situation. We became aware of this situation on 24th Sept when we recieved a fax from the transfer people. Knowing the problems we may face has dampened our holiday. Well Done Ryan Air..


francinne said:
27 September 2010 @ 13:33

pass this information onto anyone you know, my family only know of this through hearing it on the grapevine. they recieved no emails from ryanair and are travelling with two children one aged 1. this is ridiculous


Julie said:
27 September 2010 @ 13:35

My son and his girlfriend should have flown home on 23 Sept but due to the French air traffic control strike their flight was cancelled and after queuing for their airline to transfer them onto alternative flights they were given the 29th, they then had to queue for a further couple of hours to be allocated accommodation - which was being picked up by the airline, thankfully as they've spent all their holiday money! I since got an email from the carrier to say under the circumstances I can transfer the flight or risk it - in the meantime all other flights were booking up - the next available as of Saturday 25 was on the 5th Oct! I had to gamble and decide wether to transfer them onto this flight or not as they couldn't guarantee the flight - but since then I have found out that I now have to arrange for their accommodation for 29 Sep to 5th Oct as it was me who changed the flight! However if the flight is cancelled on the 29th then they will pick up the accommodation bill, but they had to go to Palma airport to be told this at the desk as the telephone staff couldn't give this information, so now they've just been to the airport today for a wasted and costly journey to be told they will have to come again on 29th if flight is cancelled to arrange further accommodation! Incidentally when I spoke to the transfer people after telling them what had happened she said that's disgusting - you won't be able to get to the airport on 29th due to the general strike! It's not the airlines fault - but it's the customer who ends up paying in the end, as mentioned in other posts - the airline was also advising you could't travel with hold baggage on that day - so what possible choice do you have! Anyway - all in limbo - what a predicament, it can't possibly do the airlines any good in the long run, wait for the budget airlines going bust now!


An interested party said:
27 September 2010 @ 15:44

Hi Francine
THIS is the email members of other forums received from Ryanair...

'Dear Passenger,
We have been advised of strike action by the biggest transport unions in Spain on Wednesday 29th September 2010. This strike will impact baggage handling services at all Spanish Airports and in order for us to operate flights on the 29th September we are unable to accept checked baggage (see your flight details below ). For passengers departing from Spanish airports on the 29th September please note that public transport to airports in Spain will also be adversely affected by this strike.
Passengers who choose to travel on the 29th September with cabin baggage ONLY MUST on arrival at the airport go to the Ryanair check-in desk to receive a NEW boarding pass
Passengers who have paid for checked baggage who will now travel with cabin baggage only, can apply for a refund of the bag fee by completing the below online form'.





Julie said:
27 September 2010 @ 15:50

i am a jet2 customer they have told us nothing and are holding back on any advisewe could act on to prepare ourselves. SO AT LEAST RYAN AIR ARE ADVISING, EVEN THOU VERY LITTLE


An interested party said:
27 September 2010 @ 16:01

Julie, I just looked on http://www.jet2.com/status.aspx & it DOES says ..
'General Strike in Spain Wednesday 29th September
A general strike in Spain has been confirmed for Wednesday 29th September. We currently plan to operate all of our services to and from Spain on Wednesday, but there obviously may be some delays and disruption.
Customers travelling to and from Spain on Wednesday are advised to check this section of our website, before they depart for the airport, to check the latest status of their flight'.

I think that DOES tell you their plans for passengers!



a hart said:
28 September 2010 @ 11:48

So here we are.. the day before.. We have now been told our options by ryan air
1, we transfer flight to 5th October.. hahaha
2, wehave a full refund and try and go home by boat or another airline.. hahahah
3. we catch the flight but we must leave our pushchair and case in spain... and there is a chance the flight wont go anyway...

What a predicament............


Pete said:
29 September 2010 @ 01:11

What do you think the chances are of some flights coming back on? Im supposed to be flying Madrid-Dublin tomorrow. Ever hopeful it will come back on again and I can fly......


Loraine said:
29 September 2010 @ 21:07

My niece and her friend with their two little children have arrived back from Spain minus their 3 cases they are devistated . They were told they could only get on with hand luggage or stay in Spain until the 3rd Oct which was not an option due to work commitments. They were told they had to make their own arrangements for hotels if they stayed. I hope Ryanair makes some arrangement for them to get their luggage back in the near future I think it is a disgrace how it was handled I am sure people would have carried their cases to the plane if asked


Graig Thomson said:
30 September 2010 @ 17:11

The site said free of charge but charged me just over £300 to get home four days early or risk staying another week.
Phoned Ryanair and was passed around for about 40 mins so now I'm in a dispute.
Great way to end a holiday.


fox33 said:
30 September 2010 @ 17:21

Came back from Gran Canaria with Ryanair yesterday , like others have said, was told hand luggage only , had been phoning and checking ryanair website right upto when the taxi arrived to take us to the airport (3pm) On the Monday my wife and i had to go out and buy 2 hand luggage bags put what we could in them (10kg in each) and then as there was no change with the situation, we then left nearly all our clothes at the hotel. arrive at the airport at 3-30 in the afternoon and headed for the Ryanair ticket desk to get our boarding passes changed only to find it closed, found out they were at lunch, they finally opened at 4-15pm , went to the desk and the guy said our tickets were ok , when i queried this as it was now only hand luggage , his reply was that it had changed now, but they only found out 3hrs ago (yeah right) as i was on there website less then 2hrs previous i found this hard to believe , so we have now lost approx 20kg of clothes and personal things, the last 2 days had become very stressful , especially for my wife, which had spoiled in what was a very enjoyable holiday.


Emma said:
30 September 2010 @ 19:01

myself and friend, travelled back from Palma, Mallorca on the 29th Sep with Ryanair, with our sons, both 2yrs old. We had to leave our 2 suitcases at the side of the check in desk and pack as much (which was not alot) into our hand luggage. Ryanair did not offer any help at the airport to help us contact anyone to get our luggage sent back to the UK, oh they did offer for our flights to be transfered to the 5th Oct! which ment staying in the airport with 2 small children till then! not an option! Then we tried to fit as much clothing etc.. into a smaller case to take onto the plane. Whilst boarding Ryanair staff where checking that everyone only had one hand luggage per person and that it was the correct size, they where not allowing anyone to carry cameras, hand bags or anything seperatley from their hand luggage! Even though we had already had to leave our cases already!!! when we tried to board the plane with our small case, a member of the ryanair staff physically took this off us! I think it was awful the way ryanair handled the situation. Ryanair staff where advising us on the flight not to put luggage in the overhead compartments but by our feet, as they would have to leave luggage at Palma!?? Now ryanair will not compensate for left luggage, as they had informed us!! So that makes it ok to be on holiday with luggage you have taken over on a ryanair flight but then they inform you you cant take it back!!! How do they suppose that is a reasonable act!!! I'm very angry with the airline! and wont be flying with ryanair again! I understand there where alot of people in the same situation and the only offer of help was from other passengers, which we where very grateful for! but no help at all from Ryanair!!!


An interested party said:
01 October 2010 @ 10:11

I'm HORRIFIED to hear comments above. I'm going to start another blog & copy comments from you, Emma, Fox33, Graig & Loraine. Will others add to the new one which I shall create today please. If nothing else it shows your disapproval over Ryanair's part & gets things off your chest. I've heard similar stories here in Spain of people locally desperate to get home.


An interested party said:
01 October 2010 @ 18:16

Please now post about your problems in my new blog...
http://www.eyeonspain.com/blogs/resentmenttowardsryanairoverspanishtransportstrike/4225/resentment-over-the-way-ryanair-has-handled-coping-with-the-spanish-transport-strike-on-29th-september.aspx


Tony1 said:
05 October 2010 @ 20:38

Along with many other Ryanair passengers we are absolutely disgusted at the notice given to us about Ryanair's refusal to carry hold luggage on the 29th september. Ryanair knew about the Spanish strike on the 15th June but made no attempt to warn travellers of any problems that may be encountered on 29th September until the 24th. By not cancelling the flights or causing a delay it has absolved them from any cancellation or delay compensation claims-let's face it you get what you pay for with an airlane that cares so little about its customers. I shall pay a little more in future and travel with an Airline that has customer care.


Paul said:
12 August 2011 @ 11:00

Firstly when coming to the sun why do you fetch so much luggage
summer cloths are so cheap here you buy what you can not get in your hand luggage and bin it at the end of the holiday.
If you still want to fetch a large suitcase whilst in Spain find a courier ie Total post and post your suitcase back home it only costs a bit more than what the airlines charge


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