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EX-FLEET STREET JOURNALIST DONNA GEE SHARES SOME REMARKABLE TALES OF COSTA BLANCA LIVING

Wheelchair wonders put my Spanish travel pain to flight
Thursday, September 24, 2015 @ 1:33 PM

THE girl at the Easyjet bag-drop desk was anything but helpful.

My boarding pass stated specifically that I should go  there to organise the ‘special requirements’ I had requested online when I booked my flight from Alicante to Manchester.  But the bag-drop girl was having none of it. “You are in the wrong place,’’ she insisted, pointing to an office window where several people were busy haranguing the lone occupant.

I duly joined the queue and waited a few minutes, during which time the line reduced by a whole person.

Becoming increasingly anxious, I looked at my boarding pass again. It clearly stated I should go to the bag drop, so I wandered back to the Easyjet desk and joined the queue of people waiting to check in. By now I was becoming a little agitated.

Here I was, in an extremely embarrassing position, seeking wheelchair assistance for the first time in my life. I felt so guilty, but equally relieved that I did not have to join the logjam of passengers funnelling  through the crowded security checks.


It was a busy Friday evening and it crossed my mind that I should forget the wheelchair and make my way to security with my hand luggage as I had always done during the five years or so I had been living in Spain.

Then I recalled all the hassle of having to unzip my bag and remove my ancient laptop for separate checking, Not to mention shuffling and shaking along the line as young, chicos and chicas tut-tutted at this old dear with Parkinson’s Disease who blocked their rush to the duty-free shops.

The bag-drop girl I had spoken to earlier spotted me in the check-in queue. Shaking her head at my defiance of her instructions, she left her desk and strode over. “Madam, you cannot get special assistance here. This is the bag-drop queue. I told you must go to the office I pointed out to you earlier.’’

I could feel myself falling apart and the girl sensed it too. Suddenly I felt her mood change from irritation to sympathy and realised she was not the impatient misery I had first taken her for. 

She ushered me back towards the wheelchair office where, as luck would have it, the queue had vanished.

The next 10 minutes were an emotional time as I came to terms with old age. My frailty in such a trivial situation confirmed to me that senility and ill-health really were catching up with me and that my independence was under threat.

Over the previous few months I had been finding it increasingly difficult to handle the rigours of air travel. I didn't actually FEEL old at 69, but even without the limitations of Parkinson’s and angina, I was finding it a real struggle to carry hand luggage onto a  plane - and  certainly could not lift it into overhead racks. The problem increased  dramatically when one threw in the limitations of a dicky heart and hands that shook like a 9.7 scale earthquake. 

My ever-weakening emotions welled over into tears as I realised that the problems would only increase as I wing my way towards the  final horizon.

Most of my flights these days are to visit my family in Manchester,  where I had been finding the long walk to passport control impossible without resorting to my emergency angina-relief spray. Now, for the first time,  I could forget about becoming a damsel in distress.
Ten minutes later I was being wheeled through a quiet area of the security department to the department gate, feeling cool and relaxed for the first time in a generation.
It didn't bother me that I was destined to be the last person off the plane in Manchester.

It is nearly two years since that dramatic day I first took advantage of what I now call the the 'squeals on wheels service' I've flown from Spain to the UK at least a dozen times since then and found every airline equally friendly and helpful when it comes to doddery old codgers like me.

With my increasing health problems, stress is the last thing I want. I'd like to shake the hand of every airport assistant and cabin crew member who has helped me - but my Parkinson's has now reached the stage where I'd probably miss!

Well, at least I've still got my sense of humour. Even if it does invariably mean being the very last passenger off the plane.

   



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5 Comments


Polly1960 said:
Saturday, September 26, 2015 @ 11:10 AM

As you mentioned Easyjet I thought I would mention Ryanair. Being the new and everything crossed temporary inhabitant of the wheeled brigade I had to avail myself of the Special Requirements of Ryanair. To say they were first class doesn't come close. From the adequately allocated seats at the desk to wait and complete the paperwork, to the band of merry men waiting to push your chariot, the luggage assistants who insisted our hand luggage went into the hold to make things easier getting around the airport, the driver and assistants on the wheelchair lift to the plane and of course the onboard staff. This goes for both Stansted and Murcia airports.

My only complaint goes to the tall elegant lady with the long legs and loud mouth who complained "not another wheelchair" as the airport staff pushed me to the front of the queue at Murcia for my flight home. I couldn't resist, partly because of how crass her comment was but mostly because I already felt like I was an exhibit with so many onlookers. I would prefer to be queuing like you trust me, I informed her. She stepped forward and placed a condescending hand on my shoulder and told me I was ok, it's when you get half a dozen wheelchairs pushing in!

Had I not already been close to tears as every bump caused pain I would have continued our discussion but fearing making a complete fool of myself I bit my lip and kept quiet.

To the passengers who queued flight side waiting to board the plane while I was again wheeled past them I said ...this is what happens when you travel first class! I was rewarded by lots of laughter.

To the elegant lady....shame on you.



measurement1 said:
Saturday, September 26, 2015 @ 11:42 AM

I find this article very confusing,, and quite annoying

At one point she says she '' wandered back to the easy jet desk'' I thought she needed a wheelchair ?

I take my 89 year old mother to Malaga frequently,, and all Spanish airports now have help via Aena.. bookable on line,,

it always works,, and we have never had any problems

I only have praise for easy jet,, no problems at all,, so im not sure how this lady came unstuck..




Donna773 said:
Saturday, September 26, 2015 @ 1:46 PM

Measurement1, perhaps I should have used a more appropriate word than 'wandered'. It must sound as if I am as mobile as a 25 year old athlete! I am not permanently wheelchair-bound, though I do have walking difficulties which are becoming progressively more problematical. Apart from my Parkinson's I am also unable to walk more than 100 metres or so without becoming breathless and/or triggering an angina attack. Like Polly1960, I would much prefer to be healthy enough to queue with able-bodied folk again.


anthomo16 said:
Saturday, September 26, 2015 @ 2:48 PM

I have to admit to hating being in a wheelchair and feel a bit of a fraud,I don't know why as I can only manage to walk about 20yards .The only problem I have incurred is at away airports such as Malaga and Barcelona, yes I can have a wheelchair but I have to have it not airside so if I want a bite to eat or a drink or look around duty free I cannot as I am parked just outside security in the disabled area ...it is nitpicking I know but just wish, as they do at Gatwick, have a disabled area airside. I have always had courteous treatment from the handlers who always make sure I and my fellow wheelchair users get on first to store our luggage and I don't mind being last off the aircraft as both my husband and I are taken to Passport Control and avoid those horrendous queues at Immigration., nevertheless I would give anything to be one of the 99% of passengers who can run and queue up themselves.


pommers said:
Saturday, October 3, 2015 @ 12:48 PM

For many years I used to travel between Manchester and Alicante to collect and return my mum for her holidays with us. Why? Because she hated being on her own in the airport in her wheelchair and being "dumped" airside. She felt lonely and vulnerable. Plus she hated all the smart alecs like the "elegant lady" who were either a) extremely condescending to her in the chair or b) didn't think that she was part of the human race anymore as they would get in the way of the chair when she was being pushed around the airport.

We had some fun when I started to go back to help her. We'd joke about her plight and make sure people overheard our comments about how most people seemed to treat "those useless buggers in wheelchairs". The worse was when people would walk straight in front of us. There's me pushing a wheelchair and trying to manipulate 2 pieces of hand luggage. I got very adept as saying in a VERY loud voice "Perhaps they should have gone to Specsavers if they can't see us".

Last time I went back to the UK on my own I had to use the wheelchair assistance service myself as my dodgy knee was really playing up and I really could not manage the walk all the way through Manchester Terminal 1 to the very last departure gate.

I have nothing but praise for all the Jet2 and assistance staff at Manchester Airport who made my journey a pleasure and hassle free during the August rush.
Although the lovely young man (about 20) pushing my chair made a huge faux pas when he commented that he was dreading September as that was one of their busiest months as all the old fogeys would be off on their holidays needing assistance. When I asked what he thought was an old fogey he said 60. When I pointed out that my 60th birthday had been just 2 weeks earlier he went very red!!! And couldn't apologise enough.


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