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El blog de Maria

Your daily Spanish Law reporter. Have it with a cafe con leche.

Legal Tip 79. Can I cancel my trip to Mexico?
05 May 2009 @ 11:02

The General Law for the Protection of Consumers and Users (Royal Legislative-Decree 1 / 2007) says that the consumer has the right to cancel the trip without penalty and without having to pay anything to the agency or wholesaler, provided he is claiming a force majeure. Force majeure is those unexpected, objective, unavoidable circumstances.
The Spanish Foreign department has already advised not to travel to Mexico unless urgent, necessary reasons. These recommendations by the Foreign Department are considered by the Travel Industry as
force majeure.
You may find that the Agency better tries to offer to you a different destination, well, you need to know you are not obliged to accept it and  are entitled to ask for the full refund of your money before the same Agency.
If the cancellation is done with more than 15 days of anticipation, there should not be any charge for it. If it is done 11 to 14 days in advance, a penalty of 5% is due, if done 3 to 10 days before the trip, the corresponding penalty is of the 15%, if in a shorter deadline, 25% of the money.
If the agency is adhered to the Consumers arbitral system ( click and email here to ask for information regarding this)  this will be the institution in charge of the solution of the dispute, within 10 to 15 days. 
Grazalema By Andy Cardiff at

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