Iberdola online registration probs

Hi, we are trying to register with Iberdola for their e billing, 

But I am stuck on the same part which is  'enter last 4 digits of bank account number'   which when i do, it simply says they are not correct.

Any suggestions, I have double checked all my details, against a previous iberdola bill, and the bank account is still the same. 

Any advice please?

Thanks in advance   

Hi

I had this problem also.  It was some time ago and if I remember correctly, I e-mailed them to ask why the system would not accept the correct information regarding the last digits of my account no.

I got a very prompt reply !!!  It was something to do with a change in their systems and provider of last resort? 

Anyway, they advised me what to do and I did it and then managed to register ok.  Sorry, for the life of me I cannot remember what it was they told me to do.  Although, now registered, the e-billing system is still not working properly (or I am doing something wrong!).  That said, I get monthly e-mails from them advising me how much they are taking from my account.  So some good came out of it all.

Suggest you e-mail them, they will respond in English.

Hope this helps.

Ellen

 You can ring their call centre. I have managed to register for e billing. I have even agreed to pay the same amount each month and a balancing charge for any difference after 12 months. They will transfer you to an English speaker when the phone is answered. Kevin

Thank you both for your replies, I have now sent an email   and will wait before ringing as well .

Thank you will let  you all know the outcome.

For those who want the correct name of the Spanish electricity company it is IBERDROLA.

Could anyone please give me an email address for Iberdrola,thanks Surg.

 clientes@iberdrola.com

I get replies when I message them. Worthwhile putting your contract no. on the e mail. Kevin

Firstly thanks for correcting the spelling error, I was too busy to do it !

So I emailed in Spanish with my contract number,and yes I received a very prompt reply from them explaining I had a new contract number to enter in replacement of the old one, and from then on, it all worked a it should using the last 4 digits of the account number.  We are now all registered correctly for e billing with them.

Thank for all your kind help.

Happy New Year   or should I say    Feliz ano nuevo,   sorry I haven't got the funny symbol to put above the n in ano.