Easyjet £5 extra APD Tax

We got an email from easyjet for £15 (3 passengers that were booked in Dec. 06)for the extra Air Passenger Duty tax that Gordon Brown brought in in his Pre Budget speech for flights
departing after 1/2/2007. The money has to be paid by 15/1/2007. We paid this (using the link on the email) only because it stated that you "Might not be able to travel" if you didn't.
We also booked, the next day, for 1 other passenger on the same flight but have not been asked for £5 for that booking.
The website does not mention this extra APD anywhere nor can
you see anything about it on the "Manage my Bookings" part of the website.  My concern is that the 4th passenger may have trouble checking in as we can't pay the extra £5.  I also tried ringing customer services, which was a total waste of time, all automated with no options relating to APD.
Anyone else had emails from Easyjet or trouble paying the tax.

We were worried too, but paid our £20 but like you could find no mention on the site.  Loath to ring them (premium rate) but a friend in the know suggested that updating their website payment system could be difficult and it would be a big job as it has to be listed separately.  Even so, they could put a note on it about a separate email.  No doubt there will still be queues and complaints at the airport if they have bumped non-payers!  Oh what fun! 

This message was last edited by JeansSis on 5/16/2007.

Hi, I haven,t had any e-mails from Easyjet concerning the extra tax due. I am starting to panic a bit, as I have got several flights booked. I have just tried to phone them up but couldn,t find anything relating to this . Heard on T.V. this morning that Ryanair will refuse to board anybody who hasn,t pre-paid,hope Easyjet doesn,t follow suit. I believe it has to be paid by Monday. I want to pay ,as we have not got a choice, but how do you sort it out? Any help welcomed.

                     Best Wishes     Solostar.

If you booked your flight on line I suggest that you go to your booking reference on line, this is what I did although I did receive an email.

Pete & Mave

To Pete & Mave, Thanks for reply, did what you suggested but no luck. Bookings are listed just as they appeared when booked.    

 P.S. love your Avatar.  Solostar.

Thats the point I was trying to make you can't actually pay it online if you don't get an email.  It isn't referred to anywhere on the "manage my bookings".

My daughter also got an email regarding the extra £5 for a domestic flight but when we tried the link given it didn't give any option to pay - so what are you supposed to do?

I also emailed them regarding it and the reply I got was "we will get back to you within 20 working days" Hardly helpful.

I agree it isn't Easyjets fault it would cost them 4 million apparently if they covered everyones extra APD who had prepaid.

It would be easier if they let everybody pay at check in. Anybody who had already paid on-line would have an e-mail receipt to show.

 

This message was last edited by JeansSis on 5/16/2007.

I have tried to contact Easy Jet but can,t,apparantly there is a "high volume of calls". Probably everybody trying to find out what is going on. Nothing on there web site ,except in Q&A where it states that if you do get an e-mail it is a valid one. But how do you get them to send you one?  Ah well I shall have to wait and see!

This message was last edited by JeansSis on 5/16/2007.

Found this on the BBC webpage.  It looks like you will be able to pay(with Easyjet anyway) at check in, though it probably will be chaos.  There is no way they can refuse to let you fly because of £5, lets hope!!!

http://news.bbc.co.uk/1/hi/uk/6258213.stm

Sorry the correct link is http://news.bbc.co.uk/1/hi/uk/6258327.stm

Thanks for that Sunnyside, I don,t suppose that I am the only person that hasn,t heard anything.I am going out on the 24th so maybe I can enquire at the Easy Jet desk at airport (it doesn,t affect the flights before 31st) Best Wishes.

I have just been on another Forum and from what I can make out at some point in December the extra tax was added to the flight charges, but if that is true it would have been helpful if Easy Jet could have put "includes extra APD" on the confirmation bookings.Anyway, I am not going to worry about it, 

       Thanks for everybodys help.

This was discussed on the Money Programme on BBC2 on Friday at lunchtime.

Seemingly when this tax was announced they asked a number of airlines if they would be charging it. Easyjet said no if you had already booked and no if you booked before February when the tax came in.

The reason it was getting discussed again on Friday was that the programme had received a number of complaints because Easyjet were in fact charging everybody, whether they had booked in advance or before February, seemingly something to do with their lawyers arguing it out with the government but quite simply they have changed their minds and are now charging everyone regardless.

Hope I've explained that clearly enough, I think that you can actually download their website for any programme, you'd have to watch on Monday though to see what that address is.

Sharon

This message was last edited by JeansSis on 5/16/2007.

Hi JeansSis,

Yes, that was also mentioned on the same programme.  As I said if anyone wants to know exactly what was said any of their programmes can be downloaded.

Seems a bit unfair if you had already booked before the rise was announced, think that's what prompted most people to complain.

Sharon

This message was last edited by JeansSis on 5/16/2007.

This message was last edited by JeansSis on 5/16/2007.

By God, JeansSis, you aren't half quick on the old keyboard!!!

Anyway, shouldn't you be partying tonight???

I'm just passing time till David comes home, he's doing overtime gritting the roads, it's murder here tonight, has just been a snowstorm/hailstorm in the last 10 minutes....wish I was in Sunny Spain!!

 

Sharon

This message was last edited by JeansSis on 5/16/2007.

This message was last edited by JeansSis on 5/16/2007.

This message was last edited by JeansSis on 5/16/2007.

Hi JeansSis, know what you mean about the profile disappearing as I just wrote you a long message, went to post it and it disappeared!!! Maybe Justin is also burning the midnight oil doing 'new things' while he thinks everyone's tucked up in bed!!!

By the way that's where I'm going now and to answer your question, yes I've met lots of lovely people like yourself through Eye on Spain and do keep in touch with a few of them by e-mail, a couple of them I would now call a 'friend' rather than just acquaintance.

By the way your villa looks absolutely beautiful.

My apartment won't be ready till January, 2008, and I can't wait!!

Speak to you at some point tomorrow probably.

Goodnight.

Sharon

This message was last edited by JeansSis on 5/16/2007.

Your villa looks absolutely fantastic, where exactly are you?

 

This message was last edited by JeansSis on 5/16/2007.

Watched Working Lunch on BBC 2 today, a statement was read out from Easyjet and Ryanair regarding extra flight tax payment. With Easyjet, they say you have until the1st of February to pay it. They say they have still not contacted everyone yet by email. Ryanair say they will deduct the extra charge automatically from the credit or debit card used to make the booking. Check their websites for further info.

Westport

Hi Westport, I am interested in your reply re Easyjet £5 extra APD tax as I have booked and paid for already flights out to Spain and back to UK for the months of February, March, April and May.  But have only received an email from Easyjet asking for £5 extra for the outbound flight only for March.  So I am wondering what they are playing at and hope I don't have problems when I am going back and forth.  By the way I did check the Easyjet website but did not get any more useful info.

Thanks.

Impey