Chinese supermarket near La Zenia Boulevard

Went shopping today and coming from la Zenia boulevard I called into the Chinese supermarket just opposite Consum

I collected quite a few bits and pieces (more than I needed really) but hey ho

As I queued to pay there was a commotion going on and a young girl was in tears and the parents were arguing with a Spanish member of staff (I think she was Spanish she was not Chinese and they were speaking a mixture of Spanish and English).

It transpired the young girl had bought a toy which did not work and although it had been exchanged before the shop refused to give her the money back, they offered exchange but as this was the second one they had they said no way.

They eventually agreed to accept a credit note the Father was a bit cross and at one point went outside to calm down and came back. As they left with the credit note, very dissatisfied and angry they said to the lady loudly (if you could call her that as she was very rude) that she should be ashamed robbing a poor innocent child

I was tempted to assist or call the police but decided simply to put my basket of goods on the floor and walk out and said to the staff that they were rude, selfish and simply nasty people to do that to a child and I would never shop in that store again.

Looking back I think I should have supported them more and maybe some of the other customers could have but I guess nobody wants to get involved these days and you never know

I doubt I will ever visit any Chinese supermarket again and I certainly would not buy anything that may require a refund or spend anything over 10 euros

What would you have done?

Was the shop right in refusing a refund?

What is the law here in Spain on faulty goods?

Been in that chino, and to be honest,  been in one you have been in the lot, you do have to be very careful what you buy in them, think of most items as "One trip goods" and thats about it. Truth is many of us go to these places because with many items they are dirt cheap....Not saying they are good quality....But you cannot pay a little and get a lot.

Its possible that the child had the 1st toy for some weeks, it broke and they changed it, which also broke again a few weeks later, how many times do you change a toy when a child has been playing with it, some kids could break a dumbbell. I had an old camera for about ten years, gave it to one of my Grandkids he broke it less then 5 mins later.

A credit note is better then nothing because they could have given it to someone in exchange for cash who was going in to buy something, in effect getting their money back.

In Spain there is no law stating that a refund should or should not be given. It is purely voluntary, so if a shop or store refuses to give a refund, there's nothing you can do about it.

I have bought things from the chinese 'bazar' shops in the past but I don't bother anymore. It's not just a case of 'you get what you pay for'. In many cases the quality of products they sell are so bad that you are effectively throwing money down the drain in buying these things.

I think if Spain made it law that a customer was entitled to their money back on faulty products, a lot of stores (big name stores included) would have to clean up their act and stop selling absolute crap. I bought a dish drainer from Leroy Merlin once and it had gone rusty within three weeks. They wouldn't replace or refund it because it wasn't rustproof. Fair enough, I should have looked for the 'inoxidable' word on the box but a dish drainer that isn't rust proof is like an umbrella with holes in it, and until Spain tightens the law on retailers, we'll have to be very careful about what we buy and where we buy it from.

If I was to walk out of every shop which had rude staff and then never shop there again, I'd soon be starving to death in an empty house with an empty fridge.