I must say had to smile at a very recent posting on this thread that contained at least two, if not three, somewhat back-handed compliments to DFS.
All l can add to this subject is to say that in my own experience of buying a property and furnishing it, your company DFS provided by far the most professional service of any of the firms we engaged, and l include the lawyers in that. You were helpful in choosing the right furniture, the pricing was exceptional, delivery absolutely as promised, and the after-sales service spot-on.
What has almost been as impressive is the way you have conducted yourself when facing the criticism that has been posted here. Everyone, and l mean everyone, makes mistakes from time-to-time, but it is the way you deal with that criticism that matters.
Some businesses refuse to return calls, hide behind their lawyers and basically just ignore clients who have paid them hard-earned money. l have experienced this first-hand with other Spanish-based businesses. DFS are definitely not one of them.
We will be back again next year - when Ryanair decide to start booking flights from Liverpool, that is - and l look forward to popping in again to see what you have on offer. And it won't be to visit the cycle shop!!
Have a great Festive Season. Feliz Navidad!!!