Jet2 to San Javier

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28 Jul 2010 12:00 AM by taraleisure Star rating in Holmfirth. 294 forum posts Send private message

Due to my favourite airline, Ryan Air, stopping flights over the winter to San Javier,

I made a booking with Jet 2 online. 
The major problem crops up when you are asked for your address. You have to give your post code, then click on a button "Find address". This uses the Royal Mail address locator, so  a list of houses in your post code appears and you indicate which is yours. 
A few more details, phone number, email address,mobile,  grannies birthday etc
before you "continue".Now you get a message saying "Street address not correct".
I tried this a number of time, even removed it completely and retyped it myself rather than use the address finder. Still no go. 
Finally I had to phone customer service at .50p /min. The first three minutes you listen to a recorder message telling you all about the flights, the web site, the options available and if you are deaf or stupid and did not understand the scam, press 0 and give more money to Jet2.Then the live reply came on. I told her that I was having
difficulty with the address. She asked if I had used a full stop, comma or hyphen in my address.( I looked around for the You've been framed camera but couldn't see one)
I told her that I had used the " Find address" facility provided by them on their web site.

Her reply was that their web site did not recognise full stops, commas, or hyphens and to continue with the purchase, I would have to remove all these from the page.The reply to that is not printable. The call lasted 4 min 1 sec. @.50p/min or part.
I removed the full stops etc, clicked continue and got a message saying that " the
original fare for this flight is no longer available. Go back to Flight finder and start again".  I did, the return flight had increase by £5 each!
 
So Jet 2 know about the problem but do not give any indication of this on the page, which means that everyone has to phone the customer service to be told.Talk about a scam!!






This message was last edited by taraleisure on 28/07/2010.



This message was last edited by taraleisure on 28/07/2010.

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29 Jul 2010 1:00 PM by Swinging Gnome Star rating in sierra golf. 70 forum posts Send private message

Swinging Gnome´s avatar

Thanks for that very usefull info.




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29 Jul 2010 2:23 PM by densue Star rating. 164 forum posts Send private message

hi taraleisure  we have booked with jet2.com for the last few years and have not had any sort of problems ........dennis



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29 Jul 2010 8:50 PM by taraleisure Star rating in Holmfirth. 294 forum posts Send private message

Hi Dennis

 Is that because you knew the problem and did not put in full stops etc in your address
or if you a a regular customer, then it probably keeps your details.

The problem does exist. They admit that their page cannot accept commas, hyphens etc, yet supply a "Find address" facility which provides the address with these!  Any webmaster could make the changes to the web page if they wanted to, but look at the extra money they make from the calls!

Regards

Patrick

Have you polished the Trophy this week



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29 Jul 2010 8:56 PM by densue Star rating. 164 forum posts Send private message

hi patrick yes i must admit we are regular customers so it is likely my details are saved ...as for the trophy i have polished it once a week since i got it and it sits proudly on our unit( i allways make guests pass it so they can comment on it ).......all the best and will see you next time you are out.........dennis  



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