13 Jun 2012 11:42 AM:
During a recent trip to Condado, we bought 2 green plastic folding sun loungers for 75 euros each from the Upper store in Puerto de Mazarron (Centro Comercial). Unfortunately, after only 3 days use a crack appeared in one of the sun loungers. We decided to take it back to the store as the crack would only get worse over time and make it unsafe. When we took it back to the store we were advised by the sales assistant that we would need to speak to the Manager who would be present the following day. We came back the next day only to be told that the store would not replace the chair, instead we would have to contact the supplier ourselves. As we were leaving to go home in 2 days time this is something we couldn't do. As you can imagine we were annoyed that the store was refusing to exchange the chair even though we had the receipt and the chair was less than a week old. We decided in the end to submit a complaint with the help of our solicitor. For information, the office that takes the complaint form is located within the library near the bus station in the Port. Anyway, it's a long way of saying beware when you buy any furniture from Upper as you may not be able to return it.
Cheers
Steven
Community thread:
Buyers Beware - Upper (Puerto de Mazarron)
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