11 Aug 2010 10:43 PM:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi Paul

Just  read your email, you offered to help and give independent advice regarding the lift situation in block 37.

You say that in your experience potentially solvable solutions can be more readily available than first expected.

We have a penthouse in block 37 and completed in 2007, the lift did not work the day we signed and since then we have reported the lift problem many many times to the Housing.

Last summer 2009 we was stuck in the lift  after ring the alarm bell  and shouting for help  nobody came to our assistance and in desperation  we had to force the lift doors open and jump down to the next floor which was very dangerous a disaster waiting to happen.

We complained to Housing and they said they knew of  the ongoing problem since it was installed. 

The next time we contacted  Housing was to inform them that we needed the lift  working to access our penthouse for a disabled relative who was in a wheelchair and was about to visit us, then two days before they were due to fly over the lift was broken again and they had to cancel the visit.

We visited the housing office to complain once again and although they were apologetic only temporary repairs have been done, 

we have emailed Housing Monday  9th August to complain and report lift once again broken but have not had any response todate.

All our community fees have been paid in full.  

your help appreciated 

Dianne

Community thread: Phase 2 Lift

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