Dear Mr +++++++
The recent changes we have made to the billing of your electricity supply should hopefully mean the last of this kind of letter from Iberdrola.
We believe the general idea of their letters has been to cause concern and worry to our customers, in a bid to win them back. There can be no other reason as the basis of their letter is unfounded. Naturally, they have covered themselves with the line of very small print they have added to the base of the letter itself:
"This notification is void if the payment referred to has already been paid"
The fact is, the "issue" they refer to was dealt with long before the letter was even posted. They have sensationalised something which was a non-issue to begin with and, added credibility to their claim simply by sending the letter by registered post.
You are no longer a customer of Iberdrola and they should not be contacting you, for any reason other than related to the external installation or, the ICP switch.
Having dealt with monopoly companies in Spain for many years, we suffered similar experiences with Telefonica when the phone system was deregulated. All threats were without substance but worrying nevertheless.
I am sorry you have received these letters for which we have had no control. Please be assured, we will do whatever needs to be done in order to protect our customers from what we consider to be, harassment.
The delay in producing your electricity bills is purely down to the billing name change from Elecval to Cenermed, but we have been assurred that bills are being produced and you should receive one soon.
Assuring you of our best intentions at all times.
Kind regards
Jonathan
The Care Team