18 May 2011 12:00 AM:

Hi,

 

I recently booking an apartment in Valencia through a website company based in Valencia. To cut a long story short, we paid on arrival but were shown room that we had not originally booked. We cancelled the booking, and based on the terms and conditions of the website company, we should have been entitled to a full refund as they offered rooms that we had not initially booked (different specification).

They have said that we are not entitled to a refund, and they are changing their story about the type of rooms we were initially shown. It alot of money - 1300euro and not a cent refunded. We didnt even stay in the apartments.

Is there a legal procedure here is spain that we can go though to put pressure on the company to refund us our money ?

 

Thanks for any advice

Thread: Dispute with a hotel fee

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