05 Oct 2008 8:58 AM:
Hi Everyone, my personal nightmare is over, Polaris sent my money on Friday through direct bank transfer.
I beleive this last minute decision to fly to Polaris World offices was a big factor.
Although my solicitor had been on the case, things started to happen when I told them I was flying out with a jounalist friend to demonstrate outside the offices to put off potential customers. They did not like this at all and their attitude DID change although refund was not immediately forthcoming.
I told the PW customer services that I was informing them in advance that I was coming over on the 9th Oct (told them my flight times etc) with the intention to disrupt their sales. I was not going to get myself arrested, at least I was not trying to but I was going to print some "home truths" on some plain white T shirts, wear them and to go inside to talk to the PW team and then picket outside too, in order for them to react.
I told them that this was what I was going to do and that I was going to bring my journalist friend, (i dont have a jounalist friend), my daughter is a media studies student.
They did not react well to the news and said that they "did not want any trouble". I told the customer services to tell the directors or anybody who would listen that this would happen at the end of next week and they could avoid this by paying me back my money, I told them this last Monday, Friday I get my refund after over 10 months of waiting!!!
Maybe conincidence, I will never know.
Glad to be out of this nightmare.
Do not let up on them in anyway, on some days I emailed/spammed them over 200 times, every day to try to disrupt their email system, from several different accounts, big files of silly pictures. Anything to let them know that I had not forgotten about it and I would not go away. I took this action after end of August as I grew more frustrated at their excuses and lack of action.
All the staff at Customer services knew my name, which says something!
In short be a real pain in the ass, it may just get you noticed above other passive buyers. I was told there are hundreds/thousands of us waiting for refunds.
Good luck
Rick Paris
Thread:
Refunds from Polaris World
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