01 Feb 2009 12:00 AM:

Recently my family and I took on a six monthly contact. One of the services we required in the property was ADSL. My wife works from home and access to the internet is a must. Without it she can't work and therefore does not get paid. When we first enquired about the property we stipulated that ADSL must be available, this was emailed to the landlord who did not say that it would not be but made it sound as if it was. In every correspondence up to signing the contract the question was asked about ADSL. Again he told us that it was but we would have to set this up ourselves.   

When we moved in we found out that the ADSL service was not available. We tried every company we could to fix the matter before we decided to move out. With not wanting to go for another month without my wife being able to work we found a new apartment and broke the existing contract giving only one weeks notice. I notified the landlord and gave him our reasons for leaving (mainly no ADSL service). Now the landlord has decided to take legal action against me for breaking the contact without the 30 days notice. He says and I quote "we are not responsible for telefonicas failure to provide you with a service, and does not form part of the contract,".

What I would like to know is:-

Can he do this?

Where do I stand and how can I stop this?

Does our stipulation for a service we were made to think was available not count?

Can we claim for my wife's loss of earnings from the landlord?

 I have every correspondence email saved from the original enquiry to the final

 

I was thinking that maybe if I did not have a leg to stand on then I could offer to give the landlord one months rent for the 30 days term of notice.

 

Please help… I feel I've been tricked and now paying the price.

Forum thread: Any help would be appreciated.

--------------------------------------

23 Jan 2009 1:57 PM:

Ok. this is what i have dicovered over the last 2 months and my quest to get a phone and internet installed into this new development.

 

Telefonica will not install a line. 4 times they have been and 4 times i was told the same thing. It is not posible to connect the line. I will put this as a warning. if anyone is planning to rent long term in this development, wait... wait until there is more appartments occupided then maybe you can do a group booking and force telefonica to fix the fault they will do nothing about for a single request. It's the only way...!!!!

Also watch the garage entrance into block 1... it will remove your exhaust.

Community thread: Moving in to an apartment in a few weeks.

--------------------------------------

14 Dec 2008 1:45 PM:

Thanks for the reply.

 

We've been in now for about 3 weeks and so far we still have no phone or ADSL. Telefonica did try to hook up the line but for some reason it could not be done. I was told that someone would call me in the next day or two but i'm still waiting. I have also had conflicting news as to the adsl service I can expect. What i need is a telephone number of someone else in the appartments or somewhere close so I can check the speed etc. I've checked using the country club telephone number and that states that they can have 3mb. If anyone has a line installed could you PM me the number, it would help.

Thanks in advance

Community thread: Moving in to an apartment in a few weeks.

--------------------------------------

18 Nov 2008 12:00 AM:

Hi,

My family and I are moving into an apartment in La Resina golf and I was wondering if anybody knew if the apartments had been connected into the telephone exchange and if ADSL is available.

Thanks in advance.

 

 

 

 

Community thread: Moving in to an apartment in a few weeks.

--------------------------------------

30 Oct 2008 10:02 AM:

Thanks for the reply.

I do intend to speak to the owner but I don't think he will be able to drop the rent down to the amount I can afford right now. 

Basicaly I was after advice so I know were i stood before speaking to him.  

Forum thread: Need advise on ending retal contract

--------------------------------------