14 May 2012 8:10 PM:

Money at last has gone in to day but it lookes like they have taken an extra €40 dont know if this is a late payment charge as I was only €60 short, I am fuming, as soon as I get chance on my day off on Thursday I will be ringing my local branch to check and asking for it back.

 

Thread: Bancaja/Bankia Fiasco

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10 May 2012 12:14 PM:

Still no money has gone in but on the plus side I managed to find all my old paperwork when i signed up and found the phone number for my local branch and have managed to speak to an english speaking person who has confirmed that I will not be charged for being overdrawn and if I am it will be given back. I have got her name and email address as well.

To be on the safe side I have given my exchange company my new account number and swift code and again they have promsed to get it in again by faster payment so we will see as they said thisn yesterday.

I have checked as well as was told by the advisor that Bankia now charges €2 a month as I do not have $2000 euros or more going in my account.

Thread: Bancaja/Bankia Fiasco

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09 May 2012 6:24 PM:

Well the transfer did not go in, cant get hold of customer services in Spain who speak English, they did try to ring me back yesterday but i was at work. My currency exchange company says the bank got in touch with them for a lot of their customers and now have the swift code and the money should go in by faster payment. What I want to be sure Bankia do not charge me for being overdrawn as they should of warned us about this and not say we dont have to do anything as nothing has changed. I am very annoyed with them, even trying to send messages via the website I have had no reply and to be honest I am not sure they went anyway. Will let you know if I am charged.

Thread: Bancaja/Bankia Fiasco

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05 May 2012 3:31 PM:

i didnt have a problem with my money going in last month, it went in on the 5th April no problem. I cant get through to the them either so i can leave my details for someone to ring me in the Uk who can speak english, its a right fiasco.

 

Thread: Bancaja/Bankia Fiasco

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05 May 2012 2:59 PM:

does anyone know if the terms remain the same as bancaja, as my mortgage comes out to day and my money which is from my currency exchanged has not gone in yet. With bancaja they would pay it and what I was missing they would hold untill my money had gone in it sometimes happend but it was usually only about €80 over drawn and they didnt charge me either. We would get a text as well on my mobile to warn me. I am a bit worried as the direct debit has not gone out as well as the money from by global currency should of gone in by today and I havent had a text either. I have tried looking at the terms and conditions but they are in spanish and cant translate on their website either.

Bancaja always promised to pay any direct debit to utility/mortgage as long as you were not overdrawn by over €500, does this promise remain the same, anyone know please.

Thread: Bancaja/Bankia Fiasco

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