16 Sep 2014 1:36 PM:
We have had two very large bills from ibedrola. It appears that they had read the wrong meter. The lower apprtmnt has been occupied since day one and we only come over two or three times a year. when we checked the reading it belonged to the lower apprtmnt. We contacted ibedrola and they said we had to pay and then claim it back. We didnt do that. we didnt pay and spoke to mileniun. Anna called the head office and after talking to the contact we were told to go to the shop in mazaron. We also found out that if they have taken the direct debit out you can ask your bank to refund and they will chase the payment. Not sure what the time limit is on this.
Could be worth checking the readings against the meters around your apprtmnt first and see if they have misread.
Community thread:
Iberdrola
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