14 Nov 2013 3:39 PM:

Agree that it was not DoYouSpain who cheated me out of the extra insurance. However, when they were challeged by me, they said nothing could be done & to go back to the company I ordered through which was DYS. Took months to get to this stage with no success getting a refund. Instead they openly admit that the agents they use use tactics to get customers to take the extra insurance. If I was offered the insurance & was happy to pay then fine. For me, they asked if I wanted the full insurace, which I declined & they billed me anyway! 

Drivalia was the onsite agent based in Alicante airport.  Wont be using either company again. 

Community thread: Do you Spain car hire

--------------------------------------

14 Nov 2013 11:09 AM:

Be very careful with this company.  I hired a car & collected from Drivalia. When collecting my car, they asked if I wanted full insurance  to which I replied no, the basic is fine. 

Then after receiving the bill weeks later, they added full insurance. After MANY emails to DoYouSpain they will do nothing. 

Finally admitting the following:

" Dear Mr W

We are really sorry about this situation as we do not like in any case to happen. The agents of the local office normally have a commission for the insurances that they sell. Because of that they may use techniques to sell these extra insurances.

Unfortunately, this is a situation that we cannot directly control. We have taken the appropriate measures to avoid that and we hope that this will not happen again.

kind regards.

Javier Moliner "

Admitting using "techniques" to swindle you, the customer out of extra money !! 

Be very careful... I will never use DoYouSpain again !

Community thread: Do you Spain car hire

--------------------------------------