21 Jul 2013 10:22 AM:

Since making my last post and getting a refund from Spanel for double charging on one invoice, I have sent 3 emails and made several phone calls asking for a copy of a missing invoice.     No invoice has been provided despite promises from them - I wonder why!

Further in February this year, without my knowledge or permission, my account, (line rental and calls) was moved to Moviestar,      I still cannot find out why?     I asked Spantel and was advised to start using their prefix again but the prefix number did not work.   

March, April and May invoices were from Moviestar, then in June, inexplicably, I received an invoice from Spantel for calls made in June.

Can anyone explain what is happening?      Getting clear answers from Spantel is virtually impossible.

lgprg .

 

 

 

 

 

Thread: Anyone using Spantel? Please check your bills

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11 Apr 2013 12:02 PM:

Thanks Rookie, I will certainly let you know the results of my other invoice checking.   Rgds lgprg

Thread: Anyone using Spantel? Please check your bills

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11 Apr 2013 10:46 AM:

Hiya,

I have also had the same problem with Spantel invoicing me twice.     Last July they reinvoiced many calls that were made to the UK in June.     I would have never noticed this double billing but for the fact that we were not in Spain in July.     They did apologise and later refunded the 14.43 euros over charge but I thought that this was a one off and did not realise that others had also been double billed.      They did not contact me but left it to me to find out and then chase them.     It does make you wonder if something more sinister is at work here,    I will now certainly check my other invoices.     lgprg.

Thread: Anyone using Spantel? Please check your bills

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