09 Jul 2008 1:51 PM:

Dear Chartered,

Again, I would ask you to send me your details, full name and unit that you purchased and I will then look into your client file and respond to your concerns.  Also, if you can send me your email details I can give you the correct username etc in order to enter our web page. I am at present preparing an updated newsletter with news of our show flat etc and this will be posted onto our website shortly , along wiht a recent article from the Sunday Telegraph regarding Granada.

I can assure you that we do our very utmost to keep in contact with all our clients. Apart from one or two comments (which I have yet to receive the persons details in order to investigate the issues) I am confident that the large majority of our clients are satisfied with the service and suppport that Peninsula are able to offer and feel that we are one, if not the best developer in Spain for not only this, but also our for our professionalism, quality and attention to detail.

Please send me your details as soon as possible and I will reply to you as soon as I have had chance to study your file. I have tried several times to put my contact details on the post...but they are edited out. You can find all our details and our UK freephone number on our website.

Sharon.

Community thread: Hallo

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08 Jul 2008 4:03 PM:

Dear Donefor,

My name is Sharon Hitchcock and I am the Sales and Marketing Director for Peninsula.

If you go into the client centre, you can see that there are photos updating clients of the progress in Medina Elvira every 3 months:- 21/01/08, 26/03/08 and the last update was 01/07/08.

As we have always promised, the client centre will be updated at least once every 3 months......which is exactly what we have done. Maybe in some peoples eyes nothing to boast about, but I am very proud that, as always, Peninsula delivers on its promises.

I would once again ask you to send me your details in order that I may adress your accusations. As I have also stated previously, Peninsula is and always has been completely transparent and I do not need to send I private message with my details. I am more than happy for the Forum to have my details and contact me at any time.  I look forward to receiving your details.

Community thread: Hallo

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08 Jul 2008 8:47 AM:

Dear Donefor,

 

I am very alarmed and concerned by your post and wish to address your comments as fully and as accurately as possible. In order to do so, I need to know who I am actually dealing with. Could you please let me have your full name and the unit in Medina Golf that you are purchasing, this will enable me to look at your client file and produce copies of correspondence that we have sent you. The reason for not wanting to facilitate this information, I can only assume, is because you are either not a client of Peninsula or you have an ulterior motive in trying to slurry our reputation and I hope that that this is not the case. All our written correspondence is sent to you via our customer service department (a department of six staff who have continuous, fluid and friendly contact with ALL our clients and are far from "useless" ) and is sent by registered post, this way we are able to track every letter that leaves our offices. On a more positive note, we are extremely pleased that you found our website impressive. We are very proud of the way both clients and agents are able to use the website as a tool in keeping up to date with developments and downloading the latest information, we have had nothing but positive feedback from everyone that has used it. If you do not already have your username and password in order to enter the client centre. please let me know and I will be more than happy to supply you with access.

Our company is honest, open and transparent and would be more than happy to use this forum as a way to rectify the inaccurate comments you have made.

** EDITED - Please respect terms of posting **

This message was last edited by jool on 7/8/2008.
Community thread: Hallo

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