12 Jun 2012 4:44 PM:

I've come across a company called VFX Financial PLC. They have an online facility to buy and sell currencies. I signed up for an account yesterday and  used it for the first time today.  I wasn't clear exactly how to go about using this to transfer funds and called their helpline. All I can say is that I am well impressed with them so far. I've bought €2462.60 for £2000.  This will reach my Bankia account by the end of today, I'll check later to make sure the funds have reached the account. You get confirmation within minutes of each transaction. Provided the money reaches my account (fingers crossed) I can't think of a better way to move your money.

Thread: Bancaja merger with Bankia....the customer´s nightmare

--------------------------------------

11 Jun 2012 6:31 PM:

My problem arose when I checked my Moneybookers account this morning. On the 5th of May I transferred £2000 pounds as I do regularly to my Bancaja Account to cover payments.  I noticed that £1930.00 had been returned to my Moneybookers account because my Bancaja account no longer exists. We have never been notified by Bankia that our Bancaja account details needed to be changed. I have apparently lost £70 pounds which I am still in the process of seeking an explanation for from Moneybookers.   

I did get some joy when I asked how to access my account online though. You type in your NI Number without the letters. Only the numbers. Then you type in your cards PIN in the password field.

I'm arriving in Spain on the 24th of June. I will be visiting my Bankia branch on the 25th and I will be looking to be reimbursed for my losses. 

Thread: Bancaja merger with Bankia....the customer´s nightmare

--------------------------------------